What are the responsibilities and job description for the Consumer Lending Representative (Consumer Lending Processor) position at Access Dubuque?
Consumer Lending Representative (Consumer Lending Processor)
Dupaco Community Credit Union
1 Positions
ID : CONSU002782
Posted On 02 / 10 / 2025
Job Overview
Have you ever wondered what it feels like to help someone reach their goals of driving their dream car or getting that trendy new kitchen at home? As a Consumer Lending Representative at Dupaco you will hear the excitement in our member's voices as you assist them in completing the loan process to achieve these exciting milestones. It doesn't stop there... You'll be able to deploy your strong attention to detail, your ability to multi-task like a pro, and your gift to communicate strongly with anyone, in any scenario (phone, email, or in-person). Are you prepared to bring these skills, your professional image, and your desire for success to one Iowa's Top Workplaces? Come join Dupaco’s Consumer Lending Department as a Consumer Lending Representative!
You'll Be :
Answering loan related member questions via phone and email.
Processing member service requests from branches (title releases, title changes, mortgage releases, etc.).
Consulting with members for closing and explain all documentation.
Processing and funding consumer loan products (auto loan, personal loan, VISA, etc.).
Auditing files to ensure that all loan documentation is accurate and complete and are in compliance with existing regulations, including Dupaco Community Credit Union loan policies and procedures.
Articulating loan payoff quotes for auto loans, unsecured loans and home equity loans.
Cross trained on the Paid Loan Reports and send letters and applicable paperwork to members.
Providing proper explanations to members on ancillary products and refer members to the appropriate products and services.
Assisting in training employees on loan processing procedures and technology.
You'll Need :
High school diploma or equivalent (ie. GED)
Two years of college or equivalent experience in the financial industry preferred
Outstanding member service skills to provide quality service to members, potential members and coworkers
Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience and handle difficult conversations in a tactful and professional manner
Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
Attention to detail, accuracy, ability to multitask and prioritize work
WORK SCHEDULE :
Monday – Friday : 8 : 20 AM - 5 : 30 PM
Every-other Friday : 9 : 20 AM - 6 : 00 PM
Every-third Saturday 8 : 20 AM - 12 : 30 PM
Primary Contact
114365
Matt Hostert
Senior Recruiting Specialist, Human Resources
563-557-7600, ext. 2564
Phone
Phone
Phone
mhostert@dupaco.com
True
False
True
Job Details
Categories
Banking / Mortgage / Financial Services
Location
Dubuque, IA
Job Type
Employee
Full / Part
Full Time
Company ID
Job REQ #
CONSU002782
Positions
Start Date
20250210
End Date
20250318
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Dupaco Community Credit Union
About the Company
Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com () .
A Dupaco career is different.
We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.
Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.
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Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.
