What are the responsibilities and job description for the Customer Care Specialist position at Access Dubuque?
Customer Care Specialist
Flexsteel Industries, Inc
1 Positions
ID : CUSTO001274
Posted On 01 / 23 / 2025
Job Overview
Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
Work independently within established procedures requiring minimal escalation.
Respond timely with customized responses to customer inquiries via email, phone, & chat.
Coordinate & communicate effective resolution for unique, complex scenarios.
Diagnose & resolve product concerns both inside & outside of the warranty period.
Support order management requirements received via email, EDI, and customer portals.
Capture appropriate information in a customer relationship management (CRM) application.
All other duties as assigned.
Primary Contact
104266
Stacy Kammes
VP-Human Resources, Administration
563-585-8209
Phone
Phone
Phone
skammes@flexsteel.com
True
False
False
Job Details
Categories
Customer Service
Manufacturing
Location
Dubuque, IA
Job Type
Employee
Full / Part
Full Time
Company ID
1028
Job REQ #
CUSTO001274
Positions
Start Date
20250123
End Date
20250305
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Flexsteel Industries, Inc
About the Company
Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living.
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