What are the responsibilities and job description for the Patient Service Representative position at Access Dubuque?

Patient Service Representative

Crescent Community Health Center

1 Positions

ID : 1411577

Posted On 01 / 24 / 2025

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.

The Patient Service Representative (PSR) serves as support for all patient service operations at Crescent Community Health Center. The Patient Service Representative works in collaboration with various departments within the clinic to ensure accurate patient information documentation. Primary focus areas include accurate collection and data entry of patient demographics, timely and efficient check-in of patients, posting patient payments, and identifying and communicating patient barriers to appropriate personnel.

Essential Duties : Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

Maintain patient as primary focus of work, treating each person with respect and equity

Check-in patients in a timely and efficient manner

Modify appointment status to record arrival time and seen time

Assist patients with all pre-appointment paperwork including demographic form, health history form, sliding fee documentation, notice of privacy, etc. as well as obtaining copies of insurance card(s) and photo identification

Accurately scan and index patient's demographic form, photo identification, insurance card(s), sliding fee documentation, etc.

Read and follow all patient alert notes in EMR

Collect and accurately record all applicable fees prior to patient's appointment

Inform and explain patients of their sliding fee scale discount

Perform "end-of-day" procedures including printing reports and balancing cash box

Act as a patient advocate by providing resources to patients who have identified a barrier

Assist with collection of social determinants of health data via the utilization of the PRAPARE tool

Serve as medical scheduler back-up

Complete other duties / projects as assigned

Work toward continuous quality improvement

Stay current with changing technology, including software and programs

Uphold, support, and promote all company policies and procedures

Bi-lingual applicants encouraged to apply

Successful applicants must have at least a high school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience. You will also need to pass a pre-employment drug test and background check. Bi-lingual applicants are encouraged to apply.

Primary Contact

1687968942012

Carol Caldwell

Director of Human Capital & Culture,

563-690-2416

Phone

ccaldwell@crescentchc.org

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full / Part

Full Time

Pay / Salary

17.00 - $20.00 per hour

Company ID

Job REQ #

1411577

Positions

Start Date

20250124

End Date

20250226

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