Bilingual Patient Service Representative

Job Title: Medical Clinic Patient Service Representative

Location: Neosho, MO
Job Type: Full-Time

Job Summary:

We are seeking a friendly and detail-oriented Medical Patient Service Representative to join our team. This role is essential in ensuring a positive experience for our patients by managing front office tasks, scheduling appointments, verifying insurance, and providing exceptional customer service.

Key Responsibilities:

• Greet patients warmly and assist with check-in and check-out procedures.
• Schedule and confirm patient appointments, ensuring efficient workflow.
• Verify patient insurance benefits and process claims accurately.
• Collect co-pays, payments, and provide financial estimates for procedures.
• Maintain and update patient records in the dental management system.
• Address patient inquiries, concerns, and assist in resolving any issues.
• Coordinate with the medical team to ensure smooth office operations.
• Follow HIPAA guidelines to protect patient confidentiality.
• Assist with administrative tasks such as filing, scanning, and phone calls.

Qualifications & Skills:

• High school diploma or equivalent (required); additional certification in healthcare administration or dental office management is a plus.
• Proficient in Spanish and English
• Previous experience in a dental or medical office (preferred).
• Knowledge of medical terminology, insurance verification, and billing procedures.
• Strong communication and customer service skills.
• Proficiency in using dental practice management software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional, friendly, and team-oriented attitude.

Benefits:

• Competitive pay based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) and other benefits.
• Opportunities for growth and professional development.

If you’re passionate about providing excellent patient service and want to be part of a dedicated medical team, we encourage you to apply!

How to Apply:
Send your resume to HR@accessfamilycare.org or apply online at accessfamilycare.org.