Human Resource Generalist

POSITION PURPOSE

The Human Resource Generalist is a vital member of the HR team, and relied on for detail-oriented processes, interpersonal skill to help administer various HR initiatives for internal and external personnel. This role is responsible for completing a variety of task to support daily operations of the HR Department.

Supports the Director of Human Resources in the development of HR objectives and systems, including metrics, and standard reports for ongoing company requirements.

The HR Generalist will have payroll, administrative and strategic responsibilities, helping to plan and administer important functions, such as staffing, training and development, employee onboarding, compensation, benefits, employee leave, credentialing of employees and compliance.

Suggest new policies and procedures to continually improve efficiency of the HR department and organization as a whole, and to improve employee experience.

ESSENTIAL FUNCTIONS & BASIC DUTIES

Human Resources

• Oversee initial hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks. This position facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Organize, schedule, and facilitate smooth new hire onboarding and new hire orientation to deliver an exceptional first-day experience.
• Maintain in-depth knowledge of ACCESS policies and procedures.
• Assist in providing effective and dedicated HR support to employees in relation to compensation, benefits, leave, policy and procedure guidance, and all other employee-relations.
• Assist in the upkeep of employee handbook, policy and procedure manual, organizational chart, and contributes to the development of policies.
• Maintain/update HR employee physical and electronic files, background checks and credentialing in accordance with compliance requirements.
• Communicate any failed background/driving records immediately to HR Director.
• Provide some employee basic technical support for company payroll and timekeeping system.
• Schedule employee meetings, including exit interviews with HR Director.
• Answer all incoming calls to the HR department. Assist with responding to employee inquiries through the human resources email account within 24 hours.
• Assist managers with quarterly and annual employee performance reviews.

Payroll and Benefits

• Responsible for the processing of payroll in a timely manner and including timely updates for new hires, terminations, changes to pay rates, employee deductions, bonus/incentive pay, communicating exceptions, and benefit changes. Be the direct contact for supervisors to provide payroll changes that need to be added to payroll.
• Ensure all timesheets, time off requests, and timesheet change requests are approved for payroll (contact employees and/or supervisors to assist them with approvals and make sure the approvals are done each pay period.)
• Notify Exodus payroll processor that time is ready for processing.
• Assist employees with making changes to their personal information such as direct deposit changes, submitting new W4’s, address changes, etc.
• Maintain an awareness of current child support, bankruptcy orders, garnishments, and tax levies.
• Have knowledge of Access employee benefits (health, dental, vision, 401k, supplemental, life, disability.
• Ensure employees are enrolled in benefits within first 30 days of employment.
• Provide support for open enrollments, changes, and training for employee benefits programs.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Assists with record keeping regarding FMLA leave and short-term disability.
• Assist with record keeping regarding Worker’s Compensation Claims.

COMPETENCIES

Ethics:

• Treats people with respect.
• Inspires the trust of others.
• Works with integrity and ethically.
• Upholds organizational values.

Professionalism:

• Approaches others in a tactful manner.
• Reacts well under pressure.
• Treats others with respect and consideration regardless of their status or position.
• Accepts responsibility for own actions.
• Follows through on commitments.

Judgment:

• Displays willingness to make decisions.
• Exhibits sound and accurate judgment.
• Supports and explains reasoning for decisions.
• Includes appropriate people in decision-making process.
• Makes timely decisions.

Quality:

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

Written Communication:

• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Varies writing style to meet needs.
• Presents numerical data effectively.
• Able to read and interpret written information.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to talk, hear, reading, writing or typing. Prolonged periods of sitting at a desk and working on a computer. The employee is regularly required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Education/ Certification:

• Minimum of 3 years’ experience in an HR and/or Payroll role, or Education in Human Resources or related industry with 1 year of experience in Human Resources or related industry.
• Experience working in a team environment including upper management.
• PHR is a plus

Required Knowledge/skills:

• Strong interpersonal skills; excellent customer service skills.
• Maintains credibility through sincerity, honesty, and discretion
• Ability to maintain professional composure when dealing with emotional or confrontational circumstances
• High level of detail and accuracy.
• Exercises high-judgement decision making and critical thinking
• Proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.
• Understands Short-term disability, Workers Compensation and FMLA.
• Knowledge of employee benefits.
• Ability to Multi-task, start and complete a variety of tasks each day.
• Self-starter and self-managing, ability to work independently without constant oversight.
• Ability to develop and maintain efficiency systems and processes.
• Thorough knowledge of employment-related laws and regulations.
• Excellent interpersonal, negotiation, and conflict resolution skills.

Employee Eligibility Requirements:

• Knowledge of payroll systems or ability to learn a system.
• Manages continuity, change and transition.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to translate broad goals into achievable steps, to anticipate and solve problems, and take advantage of opportunities.
• Ability to handle multiple tasks in a very busy environment.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.

TRAVEL REQUIREMENTS

• Moderate travel to ACCESS sites MAY be required for this position.
• ACCESS drivers are required to maintain a valid Driver’s License, current auto liability insurance and registration, a clean driving record, and physical ability to drive to local locations throughout Arkansas.