What are the responsibilities and job description for the Customer Success Specialist position at Access Management?
Why is Access Management an Employer of Choice?
We believe in fostering a positive and supportive work environment that values our employees' well-being. If you're excited about the prospect of joining our team and experiencing these benefits firsthand, we invite you to apply today!
Comprehensive Benefits Package:
- Medical/Dental/Vision insurance-Percentage of premium covered by Access Management for all full time positions
- 9 paid days off
- 40 hours PTO available after 90 days of employment
- 40 hours PTO available after 6 months of employment
- Matching 401k plan
- $15,000 Employer paid life insurance available for all fulltime positions with option to purchase additional coverage
- Professional development opportunity
- Short and long term disability available
- Accidental Death and Dismemberment Plan
- Hospitalization Plan
The next step you take in your career is to check out our job description and submit your application-let's explore the possibilities together.
We are seeking a Customer Success Specialist to join our team in Celebration, FL. The ideal candidate will have previous customer service experience and be passionate about providing exceptional support to our customers. Bi-lingual skills are a plus.
Responsibilities:
- Provide excellent customer service and support to clients
- Build and maintain strong relationships with customers
- Assist customers with product inquiries and issue resolution
- Collaborate with internal teams to ensure customer satisfaction
- Identify opportunities for upselling and cross-selling products
Requirements:
- Previous customer service experience required
- Excellent communication and interpersonal skills
- Bi-lingual skills are a plus
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- High call volume experience a plus
Salary : $15,000
