What are the responsibilities and job description for the Southwest FL Regional Director of Operations position at Access Management?
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Comprehensive Benefits Package:
- Medical/Dental/Vision Insurance-Percentage of premium covered by Access Management for all full time positions
- Paid Holidays
- 40 hours PTO available after 90 days of employment
- 40-hours PTO available after 6 months of employment
- Matching 401k plan
- Professional development opportunities
- Extensive ancillary benefits
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Job Title: Southwest Regional Director of Operations
Location: Sarasota Office
Job Summary:
The Regional Director of Operations (RDO) is responsible for overseeing the strategic and day-to-day operations of a portfolio of HOA communities within a designated region. This leadership position plays a critical role in driving client satisfaction, operational efficiency, and overall business growth. The RDO leads and mentors a team ensuring consistent delivery of high-quality service and compliance with HOA regulations, while actively identifying opportunities to expand the company’s footprint through client retention, service enhancements, and new business development. With a deep understanding of HOA operations, financial management, and regional market trends, the RDO works cross-functionally to achieve performance goals, streamline processes, and support the company’s long-term strategic objectives.
Perform functions to manage, direct and provide leadership to an assigned region. Ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.Essential Duties & Responsibilities:
- Provide management and leadership to associations within assigned region. Collaborate with Executive Management to develop goals and communicate established goals. Ensure the goals and needs of the assigned region, company and its customers are consistently met.
- Manage the functions of a team in different properties within a region while maintaining standards of excellence for processes, methods, and personnel. Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
- Partner with Community Association Managers, Board of Directors and other internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
- Mentor and support Community Association Managers to meet the needs of the Association efficiently and motivate associates for maximum individual potential. Provide support with obtaining all service, maintenance, and security contracts and in financial management, administration, corporate policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures.
- Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans to improve the property.
- Ensure that maintenance manuals, equipment checklists and books are in place and are current.
- Participate in sales building activities and manage the contract renewal discussion and process.
- Provide support throughout all phases of the transition process.
- Work with Human Resources to ensure proper staffing levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to associates. Maintain positive associate/employer relations.
- Work with Professional Development to oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines.
- Participate in the development of Standard Operating Procedures and maintain existing procedures. Review processes and ensure they follow current statute. Manage the communication and compliance of SOP's within teams, managers, and internal and external customers.
- Initiate and /or attend a wide range of internal and external meetings. Provide guidance and direction and assist in issue resolution as needed. Participate in Corporate committees, as necessary.
- Develop and assist with contracts for all Ancillary Services as needed.
- Provide support with a wide range of financial functions. Recommend and assist with managing the budget for the functional area of responsibility. Ensure regional expenses are maintained within budget.
- Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.
- Ensure that Association records are accessible.
Additional Duties and Responsibilities
- Practice and adhere to Access Management’s Service Standards.
- Conduct business at all times with the highest standards of personal, professional, and ethical standards.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing duties.
- Follow all policies and Standard Operating Procedures.
Perform any range of special projects, tasks and other related duties as assigned.
Supervisory Responsibility
- Directly or indirectly supervise associates within the assigned associations in the Region.
Travel
Work may involve frequent driving/traveling to properties.
Work may involve frequent driving/traveling to properties.
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Excellent people skills.
- Strong knowledge of Microsoft Applications, Caliber software experience preferred.
- Excellent written and verbal communication.
- Ability to make sound business decisions and work effectively with little or no supervision.
- Strong Time Management.
- Strong Problem Solving and Conflict Management
- Ability to successfully work with a wide range of personnel including vendors, personnel, office staff and all levels of management
Tools & Equipment
Company issued laptop, mobile phone & vehicle reimbursement allowance.
Physical Requirements/Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift
- Must be able to sit for extended periods of
- Must be able to stand for long periods of time and be able to freely move about the office
- Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays
The work environment characteristics are normal office conditions at an onsite community facility. This is a full-time position. There will be occasions when it is necessary to work various evenings, weekends, and holidays. Consistent and regular attendance required however the position is flexible and candidate can work remotely part of the time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Job Type: Full-time
