Client Billing Manager

Access Medical Laboratories is the nation’s premier specialty diagnostic laboratory. We offer a broad menu of testing from blood, saliva, and urine samples. Tests are performed at our 25,000 square -foot ultra - automated facility in Jupiter Florida. By providing blood testing within 24hrs we are able to deliver the most up to date information with speed, mobility, and convenience.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary:

Access Medical Laboratories is seeking a Client Billing Manager to oversee and optimize our billing operations, ensuring accuracy, efficiency, and compliance with financial regulations. This role is pivotal in managing the end-to-end billing process, from invoice generation and collections to account reconciliation and revenue reporting. The Client Billing Manager will act as the primary point of contact for billing inquiries, dispute resolution, and client account management, fostering strong relationships with both internal teams and external clients.

Job Responsibilities:

• Ensure timely and accurate generation of invoices, reviewing billing information for accuracy, completeness, and compliance with company policies.
• Coordinate the end-to-end billing process, including invoicing, payments, adjustments, and reconciliations, to support effective revenue management.
• Investigate and resolve billing discrepancies, coordinating with relevant departments to address issues and prevent future occurrences.
• Manage client accounts, ensuring accurate record-keeping of payments, billing adjustments, and account statuses.
• Oversee collections and follow-up on outstanding payments, working with clients to resolve payment delays and maintain positive relationships.
• Act as the primary contact for billing inquiries, addressing client questions and issues in a timely and professional manner.
• Manage all clients’ refunds and credits, in coordination with Sales and Clients Relations Teams.
• Analyze accounts receivable aging reports, highlighting overdue accounts, trends in collections, and potential credit risks.
• Monitor cash flow projections and aging accounts to collaborate with the Finance team to assist in forecasting collections.
• Ensure billing practices comply with healthcare and financial regulations, particularly for laboratory services, to avoid legal or financial risks.
• Collaborate with the Sales team to develop and implement credit policies, processes and guidelines that balance risk and customer relationships.
• Prepare documentation and support external and internal audits related to billing and revenue.
• Lead, train, and support the billing team, promoting best practices and ensuring high performance and accuracy.
• Conduct performance evaluations, provide feedback, and identify development opportunities for billing staff.
• Track and report on key billing metrics, such as billing accuracy, collection rates, accounts receivable aging, refunds and credits and providing insights to management.
• Responsible for monitoring, evaluating and setting department benchmarks.
• Reporting KPIs on a weekly basis to upper management.
• Additional tasks may be assigned at any time by management

Education & Experience:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in billing, accounts receivable, or revenue cycle management, preferably in a healthcare or laboratory environment.
• Supervisory or management experience leading a billing team.
• Strong understanding of billing procedures, collections, and revenue management.
• Experience with healthcare billing compliance and insurance reimbursement processes (if applicable).
• Proficiency in billing software, ERP systems, and accounting platforms (e.g., QuickBooks, SAP, or healthcare-specific billing tools).
• Advanced skills in Microsoft Excel, financial reporting, and data analysis.
• Ability to lead, train, and mentor a billing team while maintaining high performance and accuracy.
• Ability to analyze A/R aging reports, KPIs, and financial data to identify trends and risks.
• Experience in resolving billing discrepancies, payment delays, and account disputes.
• High level of accuracy in invoicing, reconciliations, and reporting.
• Strong interpersonal skills to effectively address client billing inquiries and disputes in a professional manner.
• Knowledge of healthcare financial regulations, HIPAA (if applicable), and industry standards to mitigate legal risks.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Work Location: In person