What are the responsibilities and job description for the Receptionist/Client Services position at ACCESS Specialty Animal Hospital - Palm Beach County?
If you have a natural affinity to want to help people (both team members pet parents) and are comfortable working with animals, we would love to talk to you.
As a Veterinary Receptionist:
- You will greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- You are always offering a friendly smile, strong eye contact and an approachable demeanor.
- You are a compassionate listener.
- You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- You will respond to non-patient calls or visitors and connect them to the appropriate team member.
- You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
The best Candidates have:
- A deep, genuine care for helping people
- A friendly and professional demeanor
- Critical thinking and problem-solving skills
- Comfort working with computer software
- Strong customer service, phone skills, and follow through
Job Requirements:
- Loyal, passionate, excellent with people and works well with others.
- Exemplifies our guiding principles: Quality, Integrity, Compassion, and Service.
- Strong communicator, team-player mentality and values collaboration
Our Practice :
ACCESS provides Specialty and 24/7 ER care to the surrounding communities. Our departments will have a busy and varied caseload with a high number of both referral and emergency cases. Our specialties will include critical care, ophthalmology, cardiology, oncology, internal medicine, endoscopy, anesthesiology, surgery (including neurosurgery, orthopedic surgery and joint replacement).
Our hospital building is a 20,000 sq. foot, new, carefully designed construction which houses a complete in-house laboratory, multi-parameter monitoring devices, two digital radiology suites, full complement of ultrasound equipment, fluoroscopy with neurovascular package, 64 slice helical CT, and 1.5T MRI onsite. We are always willing to expand in different directions and explore new diagnostics and therapies.
Our Location:
Royal Palm Beach/Wellington : Located in the middle of Palm Beach County near the intersection of highways 441 and 98, the hospital is easily accessible for all Palm Beach County which boasts mild weather year round. The region provides a variety of attractions including: museums; galleries; concerts and festivals; diverse wildlife; beautiful beaches; numerous parks and protected areas. The county stretches from Florida’s Atlantic coast into the state’s rural center and includes the northern edge of the Everglades National Park. It is part of the South Florida corridor that includes Fort Lauderdale and Miami. Wellington, a suburb with excellent schools, is known as the Winter Equestrian Capital of the World. Now, how about YOU?
Job Type: Full-time
Pay: $36,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Veterinary clinic: 1 year (Required)
- Customer service: 2 years (Required)
Work Location: In person
Salary : $36,000 - $44,000