Description

Position Summary: In partnership with the Patient Access Manager, the Front Office Coordinator will oversee the clinic and will perform a variety of leadership, clerical, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions include but are not limited to:

• Is accountable for the daily administrative/clerical functions of each office.
• Oversees daily operations in accordance with best practices
• Manages the assignments, productivity and work flow of the office staff
• Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties
• Develops and implements department administrative/clerical procedures
• Communicates effectively with leadership, physicians, co-workers, team members and customers
• Acts as a liaison with physician practices to enhance communication.
• Good interpersonal skills in establishing effective working relations with staff. 
• Ability to effectively train new staff members.
• Handling & protecting patient information.
• Promotes internal and external customer satisfaction.
• Builds and promotes a culture of service excellence and continuous improvement.
• Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
• Perform all other duties as assigned.

Qualifications

Education & Qualifications:

• Required: High School graduate or equivalent  
• Preferred: Associates degree; front office experience in a medical office