What are the responsibilities and job description for the Program Management Assistant Director position at Access: Supports For Living?
Main Functions
- Provide training and supervision to FI Coordinators and support staff
- Monitor regulatory compliance of the program
- Monitor customer feedback and work to resolve any complaints and concerns
- Stay abreast of trends and practices in the field
Detailed Responsibilities
- Assist leadership in oversight of financial outcomes of the program
- Resolving eligibility challenges including monitoring the CHOICES system
- Conducts Broker Intake meetings and initiate broker hiring process
- Conducts New Member Intake meetings and enter all new participants in the eVero system
- Caseload management and admin tool box functions
