What are the responsibilities and job description for the Care Coordinator position at ACCESS TELECARE?
Who we are:
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.
What you’ll be responsible for:
The Care Coordinator will work in tandem with the healthcare facility staff and assigned providers to manage and maintain Scope of Work. Incumbent will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. Our customers are both the facilities and the providers.
What you’ll work on:
- Support the launch of new clients
- As unit needs shift, assist with finding providers, submit providers for credentialing, create, and manage placement in addition to replacement projects within salesforce
- Understand complete Scope of Work for all units managed
- Liaison between providers and clients to resolve challenges
- Manage all scheduling related issues for providers
- Partner with finance to ensure provider pay concerns are resolved
- Support providers with documentation consistent with policy
- Ensure all Communication is managed efficiently between provider and internal departments
- Partner with client services to help manage provider/facility related issues
- Additional duties as assigned
What you’ll bring to Access TeleCare:
- Bachelor’s degree in a relevant field, additional relevant certifications a plus
- Experience in behavioral health services or case management
- Understanding of scheduling preferred
- Exceptional communication skills, both written and verbal Awareness of and commitment to all requirements, both legal and corporate
- Robust computer skills, including Microsoft Office suite
- Excellent organizational and interpersonal skills
- Able to multitask and prioritize tasks
- Able to act decisively and maintain discretion
Work Environment and Schedule:
- High growth fast paced organization
- Primarily remote based environment
- Not more than 4 weeks of travel to site in Amarillo, Texas
- Work On-call remotely
- Must be able to remain in a stationary position 50% of the time.
Company perks:
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Flexible Vacation, Wellness Days, and Paid Holidays
About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
