What are the responsibilities and job description for the Consult Coordinator-Healthcare (Night Shift) position at ACCESS TELECARE?
Job Description
Job Description
Who we are :
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.
What you’ll be responsible for :
Consult Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fast-paced environment that can best be described as a 24 / 7 “virtual hospital.” Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.
What you’ll work on :
- Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
- Courteously answer all incoming calls to the consult center and accurately take down patient information
- Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
- Ensure courteous and respectful handling of all inbound and outbound phone calls from / to employees, clients and clinical specialists
- Provide Tier 1 technical support to hospitals and to company physicians
- Facilitate and confirm timely hand off to Tier 2 IT support
- Report any failure of SLA or company goals or conflicts to supervisor immediately
- Some work is completed without established procedures
- Other tasks as needed
What you’ll bring to Access TeleCare :
Work Environment :
About our recruitment process :
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.
Access TeleCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
