Lead Dispatcher

Job Purpose: Manage daily dispatch operations, serve as a back-up driver, optimize procedures, and maintain communication with drivers, clients, and stakeholders to ensure timely and efficient coordination of assignments.

Basic Requirements:

• Bilingual (English/Spanish) preferred
• Valid Nevada Driver's license and clean five-year DMV record
• Pass drug tests upon hire and randomly during employment
• Comply with Nevada traffic laws
• Pass a background check through the State of Nevada

Key Responsibilities:

• Review dispatch records for accuracy, compliance, and adherence to service level agreements
• Transport seniors and people with disabilities to appointments, medical supplies, prescriptions, and groceries in Washoe, Carson, Douglas, Story, and Lyon Counties
• Participate in PASS driver training, ADA sensitivity, safety, and wheelchair securement courses
• Optimize delivery routes to maximize efficiency
• Communicate with drivers about schedule changes, traffic updates, and customer concerns
• Troubleshoot issues and report to the Transportation Director
• Maintain clear communication with drivers, clients, and other departments regarding dispatch updates and status changes
• Provide door-to-door service, assist clients with personal belongings, and ensure safe transport of clients and their mobility equipment
• Conduct vehicle pre-trip and post-trip inspections
• Maintain client records and trip activity via smartphone technology
• Act as a liaison between clients and other community programs
• Maintain a professional appearance and excellent customer service
• Manage time efficiently and practice active listening in a high-traffic environment
• Adapt to changing work environments and duties

Education: High School Diploma

Minimum Experience Required:

• 2 years in dispatch operations or logistics management
• 2 years computer experience, including Microsoft Suite and database input
• 5 years driving experience, commercial vehicle experience preferred
• Ability to use a smartphone

Work Environment:

• Exposure to various weather conditions and mechanical parts
• Moderate noise level
• Ability to sit in a vehicle for 6-8 hours daily
• Ability to lift and carry up to 50 pounds
• Perform physical activities such as bending, walking, sitting, squatting, reaching, twisting, pushing, pulling, grasping, kneeling, crawling, and climbing
• Specific vision abilities required

Other Skills:

• Time management, active listening, flexibility, and ability to handle difficult or emotional situations.