Customer Service Representative

Company: Summit Hydraulics

Location: In person at Summit Hydraulics, 21415 N. 15^th Lane, Ste. 105, Phoenix, AZ  85027

Position Type: Full-Time

Pay: From $45,000 - $50,000 Salaried/Exempt (dependent on experience)

Company Overview: Summit Hydraulics is a leading provider of E-commerce hydraulic solutions, offering a wide range of high-quality products and services to various industries. Our commitment to excellence and innovative solutions has positioned us as a trusted partner for our customers. We are currently seeking a talented Technical Support/ Customer Service Representative to join our team and help us maintain our reputation for outstanding customer service.

Job Overview: As a Technical Support/Customer Service Representative at Summit Hydraulics, you will be responsible for providing exceptional support to our customers, addressing technical inquiries, and resolving issues related to our hydraulic products and services. Your strong communication skills, technical expertise and customer-centric approach will help us maintain our high level of customer satisfaction.

Essential Duties and Responsibilities:

• Respond to customer inquiries and provide solutions via phone, email or chat.
• Troubleshoot and resolve technical issues related to our hydraulic products and systems.
• Provide guidance and support to customers in the selection, installation, and maintenance of hydraulic products.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Coordinate with internal departments (sales, engineering, production, etc.) to ensure customer needs are met.
• Stay current on industry trends, product updates and emerging technologies to better support our customers.
• Participate in ongoing training and development programs to enhance technical knowledge and skills.
• Contribute to the continuous improvement of customer service processes and procedures.
• Escalate complex issues to appropriate teams or management as needed.
• Other responsibilities may be assigned.

Qualifications and Skills:

• Associate or Bachelor's degree in a technical field such as engineering or mechanics strongly preferred (Military training or other equivalent experience in hydraulics will be considered in lieu of a degree)
• Minimum 2 years of experience in a technical support or customer service role, preferably in the hydraulics industry.
• Strong understanding of hydraulic systems, components, and applications.
• Excellent communication skills, with the ability to explain complex technical concepts to non­ technical customers.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong problem-solving skills and the ability to demonstrate patience during customer interactions.
• Commitment to providing outstanding customer service.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary based on experience

• Comprehensive benefits package
• Professional development opportunities.
• An inclusive and collaborative company culture.

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term / Long-term Disability
• Life insurance
• Paid Time Off
• 10 Paid Company Holidays
• 1 Paid Floating Holiday
• Paid Paternal Leave

Supplemental pay types:

• Annual Bonus

Schedule:

• Monday to Friday

Work Location:

• In person

Working Conditions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.