Inside Sales-Customer Service Representative

Company: Access Truck Parts

Location: In person at Access Truck Parts, 2757 E Chambers St., Phoenix, AZ  85040

Position Type: Full-Time

Pay: Starting at $65,000 (dependent on experience) (Salary/Exempt)

Company Overview: We are a leading provider of high-quality parts and components for water trucks, serving a diverse range of customers across the country. Our commitment is to deliver high-quality products and unparalleled customer service to our clients. We believe in investing in our team and providing opportunities for growth and development.

Job Overview: Are you a customer-focused, results-driven individual looking for an exciting opportunity with an established and growing company? Join our dynamic team at Access Truck Parts as an Inbound Sales and Customer Support Representative! As an Inbound Sales and Customer Support Representative, you will play a crucial role in serving our loyal customer base.

Essential Duties and Responsibilities:

• Responding to Inquiries: Interact with customers via phone, email and in person to provide information about our products, pricing, and availability. Address customer inquiries promptly and professionally.
• Order Processing: Process customer orders accurately and efficiently using our internal systems. Collaborate with the warehouse team to ensure timely order fulfillment as needed.
• Sales Growth: Identify upselling and cross-selling opportunities to increase revenue. Provide customers with product recommendations that align with their needs.
• Relationship Building: Establish and nurture strong customer relationships. Understand customer requirements and provide personalized assistance to enhance customer satisfaction.
• Problem Resolution: Address customer concerns, complaints, and issues with empathy and a solutions-oriented approach. Collaborate with internal teams to find appropriate resolutions.
• Market Knowledge: Stay updated on industry trends, product developments, and competitor offerings to provide accurate information to customers.
• Other responsibilities may be assigned.

Qualifications and Skills:

• Previous experience in customer service, sales, or a related field is REQUIRED.
• Experience with Auto or Commercial truck part sales is STRONGLY PREFFERED.
• Basic technical knowledge of water truck parts and operations is STRONGLY PREFFERED.
• Excellent communication skills, both verbal and written – Spanish Bilingual PREFFERED.
• Strong interpersonal skills with the ability to build rapport with customers and coworkers.
• Detail-oriented and organized. Capable of managing multiple tasks in a busy environment.
• Proficiency in using order processing software (Business Central) and Microsoft Office Suite.
• Self-motivated and able to work independently as well as in a team environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to access all areas of the facility to determine needs.                                                                                                                                    

Benefits:

• Competitive salary based on experience

• Comprehensive benefits package
• Professional development opportunities.
• An inclusive and collaborative company culture.

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term / Long-term Disability
• Life insurance
• Paid Time Off
• 10 Paid Company Holidays (includes one Floating Holiday to be used at the employee’s discretion.
• Paid Parental Leave

Supplemental pay types:

• Annual Bonus

Schedule:

• Monday to Friday

How to Apply:

If you're ready to take on a rewarding role within a niche industry, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and explaining why you're a great fit for this position.

Working Conditions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Access Truck Parts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary : $65,000