What are the responsibilities and job description for the Workflow Support Specialist (2025-0052) position at Acclaim Technical Services?
We are seeking a Workflow Support Specialist to support an upcoming project working out of our Reston, VA office.
The Workflow Support Specialist ensures disparate data collection, preparation, exploitation, and reporting processes are efficient, operational, and well understood by contract personnel. They will assist with technology-based efforts, establishing and documenting repeatable workflows, and helping troubleshoot problems. They automate repeatable workflows and optimize the data coming in to meet the needs of workflows and systems. They use data science methodologies to help make changes and evaluate collections and utilize HLT to support translation projects throughout the full life cycle. They assist with executing tactical data quality control of requirements on a daily basis.
The Workflow Support Specialist should have a good command of the foreign media landscape and advancements in data handling technologies. This individual is required to possess foreign language capabilities. Additionally, the WSS monitors and flags errors in technology-based/automated collection that interrupt the flow of data and skew data analysis as well as missing and/or duplicate items, and/or transcription drops within items. The WSS coordinates corrections to those errors and verifies and corrects data where necessary.
Individual should have from three (3) to five (5) years of relevant experience (depending on degree), a Bachelor's degree or an Associate’s degree, and experience in disparate data collection, preparation, exploitation, and supporting data reporting processes and quality control requirements. Ability to establish and document repeatable workflows, automated data collection, and data handling.
Should have experience supporting HLT projects, establishing and documenting repeatable workflows, automated data collection, and data handling. Experience with the foreign media landscape and advancements in data handling technologies. Should have foreign language capabilities at the proficient level (ILR level 3/3 ) or advanced level (IRL 4/4 ). Experience supporting the IC. Proficiency with Microsoft Teams, Excel, and Word. Excellent written and oral communication skills, particularly concerning the ability to engage collaboratively and effectively in a virtual environment. Strong time and task management skills.
Equal Employment Opportunity / Affirmative Action
ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.
