What are the responsibilities and job description for the Barback position at AccorHotel?
Company Description
Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
Job Description
• Showcasing your unique personality and skills, you will engage with guests to create a memorable In room/dining experience!
• Work with the Liberte Lounge team in ensuring quality of food, food presentation, timeliness of orders, and efficiency of service happens seamlessly behind the bar. At times, you may be required to work autonomously and will be responsible for reporting and assisting in resolving any guest issues you encounter.
• Collaborate with team members in the Bar and Lounge; bartenders, servers, hostess and managers. Provide support for your team members throughout service.
• Exercise good judgment and intuition to anticipate guests’ needs. Take initiative to connect with guests, inquire about their experience, and ensure their satisfaction.
• Be empowered to address guest feedback and report all issues to Master mixologist and managers.
Qualifications
- A positive, can-do attitude and an ability to multi-task in a fast paced, exciting environment while working alongside a diverse group of colleagues
- Thorough understanding of the food and beverage menus, preparations, and ingredients. Strong customer service focus and professionalism towards all patrons, offer additional assistance and answer inquires.
- Skilled in communicating with guests and colleagues with a polished appearance and a poised demeanor.
- Ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
- A desire to learn and grow in a professional, fun and chic environment!
Additional Information
Your team and working environment:
- Be part of an influential team to guide the transformation of luxury, French hospitality.
- We recognize and celebrate team and individual successes.
- We are a brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests.
