Revenue Manager

Company Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

As Revenue Manager, you are an ambassador for our exceptional offerings of Fairmont Century Plaza. Reporting to the Director of Revenue Management, the Revenue Manager is responsible to support the hotel Commercial Strategy team with reporting and data analysis. The role also facilitates system maintenance tasks including but not limited to rate loading and inventory management, maintenance of rate parity across all selling channels and content management. They manage special projects related to Revenue Management and complete a training curriculum aimed at developing into a future Revenue Management leader within Accor.

What you will be doing:

• Accurately generate and update various data-driven reports and serve as support for reporting and analytical needs of the Commercial team and ad-hoc project-based reports for senior leadership.
• Assists in the monthly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
• Assume ownership of some external reporting tools such as, but not limited to, Lighthouse, TravelClick Demand360 and Agency360, Smith Travel Research (STR),  CBRE.
• Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Maintains close relationships with GRC to ensure the call center is up to date on the hotel’s information at all times.
• Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
• Responsible for system maintenance including but not limited to, rate loading, overbooking, restrictions management, monitoring forecasted demand, and running daily system checks. System expert within distribution, RM and reporting platforms.
• Maintain accurate guest room rates and inventory on all booking channels (brand websites, OTAs, Global Reservation Center, etc.).
• Participate in business review meetings and commercial strategy meetings.
• Engage with the property reservations team to ensure effective communication and implementation of pricing strategies and offers.
• Monitor changes in inventory and provide guidance on the impact of current strategies.
• Perform Sales & Revenue month-end reporting and auditing and provide forward looking information for the purposes of forecasting and strategizing.
• In conjunction with the Group Reservations Manager, monitor group block performance and cutoff dates to optimize performance.
• Create reports, presentations, etc.  and perform regular reviews of competitive hotels to compare and contrast guest room rates and offers, meetings and events pricing and offers, and other revenue-generating departments as applicable (restaurants, bars, spas, etc.).
• Maintain accuracy of information/data, enhance automation efforts, and continually improve techniques, tools, and technology to maximize productivity for self and colleagues.
• Supports special projects within RM, Distribution, and Commercial Strategy, focused on uncovering new revenue opportunities.

What is in it for you:

• Salary Range: USD$90,000 to USD$110,000 gross
• Discounted hotel rooms, food & beverage rates and spa services to employees at our sister properties around the globe
• Duty meal in our staff cafeteria and dry cleaning of work attire
• Learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Qualifications

Your experience and skills include:

• University/College degree in a related discipline preferred.
• 2 Revenue Management experience.
• Strong organizational, and project management skills are required.
• Must be able to think strategically, and handle multiple projects.
• Excellent communication skills (verbal and written) required.
• Experience with IDeaS G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred.
• Advanced MS Excel skills; will be tested on advanced function knowledge, including creating an array, lookup, sumifs and sumproduct formulas, as well demonstrating pivot table usage and navigation.

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS