What are the responsibilities and job description for the Spa Front Desk & Reservations position at AccorHotel?
Company Description
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
- Consistently offers professional, engaging and friendly service
- Greet guests over the phone in a warm genuine manner
- Maintain a high level of professionalism in all aspects of job performance
- Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
- Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
- Communicate all changes, cancellations and additions to the back of house leadership team
- Promote a safe working environment by adhering to hotel health and safety standards
- Process transactions and adjustments in Book4Time daily
- Perform any duties and responsibilities as assigned including daily checklists
Qualifications
- Experience working in the spa or salon industry
- Book4Time experience preferred
- Must be able to read, write, and speak English
- Bilingual in Spanish is an asset
- Basic computer skills required
- Adhere to Fairmont Scottsdale Princess grooming guidelines
- Constant standing and walking throughout shift
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
