What are the responsibilities and job description for the Spa Front Desk position at Marriott Phoenix Resort Tempe at the Buttes?
We are seeking a professional, friendly, and detail-oriented Spa Receptionist to join our team. This role is the first point of contact for our guests and plays a key role in ensuring an exceptional spa experience. The ideal candidate is organized, customer-service driven, and comfortable handling administrative tasks in a steady-paced luxury spa environment.
Responsibilities :
- Greet guests warmly and assist with check-in and check-out procedures.
- Answer phone calls and respond to emails, providing information about spa services, pricing, and availability.
- Schedule, modify, and confirm spa appointments using the booking system.
- Process payments, handle cash, credit card transactions, and gift cards accurately.
- Maintain knowledge of spa treatments, promotions, and policies to answer guest inquiries effectively.
- Assist with retail sales, including recommending and processing purchases of skincare and wellness products.
- Keep the front desk and reception area clean, organized, and stocked with necessary materials.
- Communicate with spa providers and therapists to ensure smooth appointment flow.
- Address guest concerns or complaints professionally, escalating issues to management when necessary.
- Assist with inventory management and stocking retail products as needed.
- Support spa operational needs, such as preparing client intake forms and ensuring proper documentation.
Qualifications :
Benefits :
About Marriott Phoenix Resort Tempe at the Buttes :
This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.
