Asst Director, Business Development

Join Our Mission to Elevate Ambulatory Health Care

At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it’s a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

What do we offer?

We prioritize our employees’ wellbeing by providing a comprehensive benefits package that includes:

Position Description 

Reporting to the SVP, Marketing & Business Development, the Asst Director, Business Development primary responsibilities are to drive service / product revenue and market share growth and strengthen client retention by identifying and pursuing new business opportunities, developing and executing strategic plans and tactical initiatives, and building strong client partnerships that strengthen AAAHC’s brand equity and reputation in their assigned business segments. This position is the AAAHC enterprise lead for business segments as assigned.

This role directs account management through interaction across multiple clients and internal AAAHC departments and requires competency in influence selling utilizing clinical, regulatory, Standards, and AAAHC systems knowledge, marketing resources, and the ability to leverage and negotiate the value proposition. This individual is expected to be the subject matter expert in the health care market landscape impacting their assigned business segments, individual client accounts, and competitive accounts. This role links key stakeholder objectives, competitive strategies required for success, the people and activities needed to deliver intended results, and the business processes that support this position’s ability to manage complex scenarios. 

•  Achieve new business and retention revenue and volume annual targets through accurate forecasting, prioritizing selling time, and achieving account penetration
• Prospect for new business in addition to growing and maintaining the existing client portfolio and qualify new leads to maintain identified business in supporting a balanced business opportunity funnel for future business development and revenue growth
• Use available tools including outreach spreadsheets and weekly touchpoint planners to maintain sales activity (e.g., phone, email, and visits) 
• Develop and maintain relationships with target client audiences, including c-suite level, to enhance AAAHC’s reputation as a strategic partner in their continuous quality improvement initiatives to deliver quality patient care
• Demonstrate effective use of persuasion and influence in communication skills including negotiation theories and principles to achieve a profitable outcome by engaging in professional business conversation with decision-makers
• Create and leverage internal and client perspective analyses to achieve a profitable position; convert client and or internal deficiency data into tailored analysis; utilize financial and analytical competencies through proficient use of tools and clinical resources
• Develop and maintain an elevated level of AAAHC product knowledge; seek and analyze information on competition, market, and industry trends and discern how this could impact the business and adapt to changing conditions
• Provide support to clients on operational processes including systems utilization (e.g., 1095 Engage, LMS), and accreditation/certification policies
• Collaborate with Accreditation Services Operations (ASO) and all other AAAHC departments to ensure timely service and account management excellence and timely delivery of contractually obligated deliverables
• Respond to, triage, and escalate client information requests and Standards interpretation questions, as necessary; ensure quality client service through follow-up with applicable SMEs, if necessary
•  Implement and maintain timeline/action plans on assigned projects and adhere to deadlines, managing day-to-day projects and decision-making; projects may include participation in process audits, development and review of forms, flowcharts, and process design to improve Business Development performance
• Identify, organize and participate in tradeshows/conferences, client visits, and survey observations; participate in Achieving Accreditation and other education opportunities, and governance meetings, as assigned
• Achieve and maintain 1095 Engage proficiency in general, and specifically the Agreements and Client modules; participate in UAT as necessary for system enhancements
• Participate in the design and ongoing refinement of a division-specific dashboard to monitor performance and inform decision-making
• Support the Client Relationship Management (CRM) solution including participating in RFP development, tool selection, contract negotiations, solution implementation, user training, and technical vendor management
• Crosstrain and back up other members of the BD team as needed

Minimum Qualifications and Job-specific Competencies Required