What are the responsibilities and job description for the Customer Service position at Accredited Home Elevator?
Accredited Home Elevator is a leading provider of high-quality home elevator solutions, committed to enhancing the mobility and accessibility of our valued customers. With a strong focus on safety, reliability, and customer satisfaction, we are dedicated to making homes more accessible and convenient for everyone. We are currently seeking an experienced and detail-oriented Customer Service Representative to join our team and provide exceptional phone-based customer service and receptionist support.
Job Description:
Responsibilities:
Receptionist Duties:
- Answer and direct incoming phone calls, taking messages and forwarding calls as needed.
- Maintain a tidy and organized area.
Phone-Based Customer Service:
- Handle incoming customer inquiries and provide timely and accurate information.
- Assist customers with scheduling appointments, service requests, and resolving issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Administrative Support:
- Perform general administrative tasks, including data entry, filing, and document management.
- Coordinate and schedule appointments, meetings, and conference calls for the team.
- Assist with the preparation and distribution of internal and external communications.
Industry Knowledge:
- Utilize a background in the construction or a related industry to understand and address customer inquiries effectively.
- Stay updated on industry trends and company offerings to provide informed assistance.
Requirements:
- Proven experience as an Customer Service Representative or Receptionist in construction or a related industry preferred.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Proficiency in using office software and equipment (e.g., MS Office, phone systems).
- Highly organized and detail-oriented with excellent multitasking abilities.
- Professional demeanor and appearance.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement plan options
- Paid time off
- Opportunities for growth and development within the company
Accredited Home Elevator is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment.
Job Types: Full-time, Temporary, Seasonal
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $20
