What are the responsibilities and job description for the IT Help Desk Assistant position at ACCS?
EXAMPLE OF DUTIES
ESSENTIAL JOB FUNCTIONS: The IT Help Desk Assistant, as a team member of the Information Technology Services Department, shall perform the duties as specified in conformity with policies established by the Alabama Community College System Board of Trustees and the Drake State Community and Technical College Faculty and Staff Handbook.Staff the Drake State Helpdesk, receiving and responding to technical inquires (concerning email, local area network connectivity, web browsing, printing, etc.) from faculty, staff, and students via telephone, electronic help desk, email, web, and other communication methodsEnter, assign and track service requests in the on-line work-order system, and refer service issues to IT managementProvide technical support and solve the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software Provide professional, courteous, prompt, and accurate support and solutions to usersCommunicate, analyze, and troubleshoot routine user problems and provide proper solutions or remedies Properly document problem ticket into on-line Help Desk SystemAssist other IT technical staff in providing user feedback and user statisticsUpdate Help Desk database informationFollow-up and communicate ticket information to users when appropriateCreate and administer new user accounts, passwords, emails, and privileges/rights as assigned and directed by system administrators Assist with desktop and laptop imagining and installation as neededAssist in the operations of enterprise systems as needed Maintain an inventory of assigned equipment and suppliesAssist in the setup and maintenance of Drake State computer labs and network cabling, including Category 6, wireless, and fiber optic networking equipmentAssist in registration and pre-registration activities as neededWork closely with other IT staff to acquire additional technical and non-technical knowledgeServe on college committees when requestedRetain and submit documentation as requested to support accreditation effortsPerform other work-related responsibilities as assigned by the Director of Information Technology, Regional CIO, Executive Director of Fiscal Affairs and Administrative Services, and/or the PresidentJob description may be modified or altered at any time by management.
SUPPLEMENTAL INFORMATION
Applicants must meet the minimum qualifications and must submit a complete application packet through the NEOED on-line application system to be considered. A complete application consists of the following: An on-line applicationCurrent resumeCopy of college transcripts (Transcript must confirm applicant meets educational requirements.)Application materials must provide documentation that the applicant meets all minimum qualifications.Background Check RequirementIn accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form and agree to a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.IMPORTANT INFORMATIONApplicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the open period of this announcement will be considered. Applicants must travel at their own expense. Finalists will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Drake State Community and Technical College from the institution(s) granting the credits.All applicants must have an on-line and completed application packet by the deadline date. All applications received will be screened and interviews scheduled by appointment only. All applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense. Applicants must demonstrate written proficiency in English as part of the on-campus interview process. Drake State Community and Technical College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.Drake State Community and Technical College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Drake State will make reasonable accommodations for qualified disabled applicants or employees. Drake State reserves the right to withdraw this job announcement at any time prior to awarding. Drake State compiles information about safety and security and publishes an annual report. This report can be found on the website by accessing the crime and safety report link. The link can be found on the Drake State home page by clicking the “About Drake State” tab and then selecting the “Campus Security Report” link. A copy can also be obtained by contacting the Director of Operations at 256-551-5210.The College reserves the right to fill the position within (120) days of the job announcement stated closing date or to not fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
ESSENTIAL JOB FUNCTIONS: The IT Help Desk Assistant, as a team member of the Information Technology Services Department, shall perform the duties as specified in conformity with policies established by the Alabama Community College System Board of Trustees and the Drake State Community and Technical College Faculty and Staff Handbook.Staff the Drake State Helpdesk, receiving and responding to technical inquires (concerning email, local area network connectivity, web browsing, printing, etc.) from faculty, staff, and students via telephone, electronic help desk, email, web, and other communication methodsEnter, assign and track service requests in the on-line work-order system, and refer service issues to IT managementProvide technical support and solve the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software Provide professional, courteous, prompt, and accurate support and solutions to usersCommunicate, analyze, and troubleshoot routine user problems and provide proper solutions or remedies Properly document problem ticket into on-line Help Desk SystemAssist other IT technical staff in providing user feedback and user statisticsUpdate Help Desk database informationFollow-up and communicate ticket information to users when appropriateCreate and administer new user accounts, passwords, emails, and privileges/rights as assigned and directed by system administrators Assist with desktop and laptop imagining and installation as neededAssist in the operations of enterprise systems as needed Maintain an inventory of assigned equipment and suppliesAssist in the setup and maintenance of Drake State computer labs and network cabling, including Category 6, wireless, and fiber optic networking equipmentAssist in registration and pre-registration activities as neededWork closely with other IT staff to acquire additional technical and non-technical knowledgeServe on college committees when requestedRetain and submit documentation as requested to support accreditation effortsPerform other work-related responsibilities as assigned by the Director of Information Technology, Regional CIO, Executive Director of Fiscal Affairs and Administrative Services, and/or the PresidentJob description may be modified or altered at any time by management.
SUPPLEMENTAL INFORMATION
Applicants must meet the minimum qualifications and must submit a complete application packet through the NEOED on-line application system to be considered. A complete application consists of the following: An on-line applicationCurrent resumeCopy of college transcripts (Transcript must confirm applicant meets educational requirements.)Application materials must provide documentation that the applicant meets all minimum qualifications.Background Check RequirementIn accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form and agree to a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.IMPORTANT INFORMATIONApplicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the open period of this announcement will be considered. Applicants must travel at their own expense. Finalists will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Drake State Community and Technical College from the institution(s) granting the credits.All applicants must have an on-line and completed application packet by the deadline date. All applications received will be screened and interviews scheduled by appointment only. All applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense. Applicants must demonstrate written proficiency in English as part of the on-campus interview process. Drake State Community and Technical College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.Drake State Community and Technical College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Drake State will make reasonable accommodations for qualified disabled applicants or employees. Drake State reserves the right to withdraw this job announcement at any time prior to awarding. Drake State compiles information about safety and security and publishes an annual report. This report can be found on the website by accessing the crime and safety report link. The link can be found on the Drake State home page by clicking the “About Drake State” tab and then selecting the “Campus Security Report” link. A copy can also be obtained by contacting the Director of Operations at 256-551-5210.The College reserves the right to fill the position within (120) days of the job announcement stated closing date or to not fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
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