Remote Home Health Scheduling Coordinator

The Home Health Scheduler is a remote position responsible for coordinating and maintaining the schedules of home health nurses and caregivers to ensure continuous and quality patient care. This role acts as a liaison between patients, field staff, and administrative teams, ensuring all shifts are staffed appropriately and in compliance with agency policies and state regulations.

Key Responsibilities:

• Coordinate daily and weekly schedules for home health aides, nurses, and therapists based on patient needs, staff availability, and skillset.
• Monitor staffing changes, call-outs, and time-off requests, and make adjustments as needed to maintain uninterrupted care.
• Maintain clear and timely communication with field staff, patients, and families regarding schedules and updates.
• Match caregivers with clients based on clinical needs, personality compatibility, and geographic location.
• Document all scheduling activity accurately in the agency’s scheduling platform (e.g., ClearCare, HHAeXchange, AlayaCare, etc.).
• Ensure compliance with state regulations regarding staffing ratios, licensure, and caregiver qualifications.
• Confirm that all assigned staff have current credentials, medical clearances, and training required for their cases.
• Collaborate with the clinical team to adjust schedules when client needs or acuity levels change.
• Maintain accurate and up-to-date employee and client records in the scheduling system.
• Track and report open shifts, high-priority cases, and ongoing staffing needs to the management team.
• Assist with scheduling for new patient onboarding and initial case assignments.
• Participate in a rotating on-call schedule, including evenings and weekends, to respond to urgent staffing issues or last-minute call-outs.
• Respond promptly to phone, text, and email communications during on-call shifts to ensure coverage continuity and support field staff.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 1–2 years of experience in home care, healthcare staffing, or scheduling required.
• Excellent verbal and written communication skills.
• Ability to remain organized, detail-oriented, and responsive in a fast-paced remote environment.
• Proficiency with scheduling and communication software platforms (e.g., AlayaCare, Slack, Microsoft Teams, etc.).
• Working knowledge of HIPAA and patient confidentiality standards.
• Ability to remain calm under pressure and find creative solutions for staffing coverage.
• Reliable internet connection and dedicated workspace for remote work.
• Availability to work on-call evenings and weekends on a rotating basis.

Working Conditions:

• This is a remote position; the candidate must have a reliable internet connection and be available during standard business hours and assigned on-call shifts.
• Participation in a rotating on-call schedule for evenings and weekends is required.
• Requires frequent phone, text, and email communication with staff and clients.

Job Type: Full-time

Pay: $21.46 - $23.32 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Work Location: Hybrid remote in Nanuet, NY 10954

Salary : $21 - $23