Implementation Manager/Trainer

Job description
About us
Accumedic Computer Systems Inc., an industry leading Technology Company, providing world class Electronic Health Record (EHR) solutions to the behavioral health community. For over four decades Accumedic has defined the standard of excellence in healthcare applications, providing an integrated platform to effectively manage behavioral health organizations.

About the Position
As an Implementation Manager you will support complex software implementation projects, working with high level executives, directors, end-users and other project managers. The position entails the management of all aspects of a customer’s implementation, from inception through project closure. This position requires a high level of technical aptitude as well as excellent communication and customer service skills. Candidate must possess strong leadership skills, demonstrate professionalism, and have a strong desire to grow within the organization.

Responsibilities

• Mange and lead teams through all phases of the project life-cycle, from project kickoff through go live - successful completion of project.
• Perform business and technical requirements gathering, use-case discovery, and platform analysis.
• Regularly communicate and mange project expectations, status and risk with regular meetings and status briefings with the key leadership team to develop estimates and overall implementation solution plans.
• Serve as the primary day-to-day contact for project stakeholders.
• Proactively identifies project risks and issues and works with project team and management to mitigate risks; escalates risks to management team as necessary.
• Communicate effectively through strong verbal and written communication skills with the ability and desire to write detailed technical project documents.
• Demonstrate strong analytical and problem-solving skills in leading the project team in issue resolution.
• Contribute to the general knowledge base of the team, and develop and communicate best practices to facilitate the team's collective professional growth.
• Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems).
• Identifies opportunities for process improvement related to project management and makes constructive suggestions for change; initiates and manages process improvements effectively.
• Provide training or guidance in the use of proprietary applications.

Qualification

• Bachelor’s degree.
• 2 years of experience on software implementation projects.
• Be familiar with process flow diagrams and have expertise in developing of business cases.
• Analytical detail-oriented, responsible, willing to take initiative as well as display creativity and problem-solving capability.
• Strong customer focus and customer management skills.
• In depth experience with Microsoft Products.
• Highly interpersonal with exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to quickly learn new technologies.
• Strong written and verbal communication skills, as well as task and project organizational skills.
• Strong leadership, interpersonal and team-building skills.

Additional Qualification

• Microsoft Certified
• SQL Server Deployment
• Understanding of TSQL and Relational Database Design
• Experience with Crystal and Rave Report.
• Training
• Working knowledge of Practice Management/EMR software
• Formal training in project management methods and techniques is desirable.

We are an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rockville Centre, NY 11570: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person

Salary : $69,500 - $88,000