Logistics Supervisor

Logistics Supervisor

Reports to: Dispatch Manager

FLSA Status: Salary Exempt

Job Purpose

The Logistics Supervisor is responsible for providing day-to-day supervision and administrative support for the dispatch department, while also performing general dispatch duties to ensure smooth operations.

Essential Duties and Responsibilities

• Serve as the on-site supervisor, overseeing workflow execution and ensuring seamless integration of all dispatch functions.
• Act as the first-line supervisor for designated dispatch staff.
• Monitor and validate the accuracy of entries into the TMW TruckMate system, including filing and maintaining associated paperwork.
• Take emergency and non-emergency service requests, dispatching appropriate units and maintaining communication with responding teams.
• Provide assistance in all dispatch-related matters to ensure efficiency and accuracy.
• Cover shifts when necessary due to unexpected absences or staffing shortages.
• Maintain ongoing communication and coordination between Dispatch, Carrier Transportation, and Management to meet delivery needs.
• Monitor carrier on-time performance, equipment availability, and ensure proper maintenance to prevent mechanical breakdowns or delays.
• Manage the yard planning process, optimizing throughput, dock door turns, labor productivity, gate and equipment utilization, and overall communication.
• Perform additional support staff functions as assigned by management.

Education and Experience

• High School Diploma or GED required; advanced coursework in data processing or a related field is preferred.
• Two to four years of relevant experience in logistics, dispatch, or transportation operations.
• A combination of education and experience may be considered if it demonstrates the required knowledge, abilities, and skills.
• Knowledge of DOT rules and regulations, vehicle weight capacity, and load specifications.

Skills & Competencies

• Ability to work overnight shifts, weekends, holidays, and overtime—schedule flexibility is essential.
• Strong leadership abilities, including experience in coaching, counseling, and conflict resolution.
• Exceptional organizational and time management skills to handle fast-paced operations.
• Ability to manage stress in high-pressure environments, adapting readily to change.
• Strong written and verbal communication skills; bilingual proficiency is a plus.
• Ability to interact effectively with upper management and cross-functional teams.

Technical & Computer Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Transportation Management Systems (TMS) for load processing, quote requests, and shipment tracking.
• Preferred experience with TruckMate, PC Miler, Fleetmatics, RoadNet, or similar systems.
• Strong analytical skills, with the ability to extract, compile, and analyze data.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to lift up to 10 lbs.
• Prolonged periods of sitting at a computer.
• Walking and climbing stairs as needed.

Work Environment

• Work is performed in a distribution center environment with varying temperatures.

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