What are the responsibilities and job description for the SERVICE ENGINEERING TRAINING INSTRUCTOR position at Accuray Incorporated?
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Job Description
SUMMARY :
The Technical Training Instructor provides technical training for field service engineers and others who install, maintain, and repair systems sold by Accuray Incorporated and its distributors worldwide.
REPORTING TO / DEPARTMENT :
Reports to the Manager, Global Service Training.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Develop and deliver industry leading Technical Training to Field Service Engineers, International Distributors, Technical Support Staff, Biomedical Engineers, Installation Engineers, Physicists, and Clients on the maintenance of Accuray products utilizing Performance Based Equipment Training to include Instructor-Led Training and eLearning
- May require off-shift hours to access Test Cells
- Conduct classroom training at Accuray, Accuray affiliated partners, customer sites, or synchronous remote e-learning
- Course Design and Development requires proficiency with the MS Office Suite and a solid foundation of adult learning principles. Candidate will develop Learning / Performance Objectives, training modules, and lab exercises based on needs analyses
- Develop cross-functional rapport and relationships with Engineering, Tech Support, Field Service and Manufacturing. Provide feedback & support for product development for the training department
- Course content will include safety, some installation techniques, system integration and control, start-up / shutdown, operations, software, diagnostic troubleshooting, and corrective and preventive maintenance. This includes the use of reference documentation such as manuals, schematics, work instructions, and service bulletins
- Administers written and practical exams; Writes performance evaluations assessing trainees' performance
- Perform preventative service maintenance for the upkeep and upgrade of their allocated systems
QUALIFICATIONS :
Preferred and Highly Desired :
Required :
Strong work ethic with the ability to work both independently and on a highly cohesive team
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
EEO Statement
At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top - and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin - including individuals with disabilities and veterans.
