What are the responsibilities and job description for the IT Support Technician position at Ace Aeronautics, LLC?
Job Title: IT Support Technician
- Set up workstations with computers and necessary devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications and best practices
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
- Maintain records/logs of repairs and fixes
- Monitor weekly audit logs
- Maintain asset logs of all computer and server equipment
- Identify computer or network equipment shortages and place orders
- All other tasks as assigned by the Admin Services Manager
Basic Skills and Competency Requirements Preferred:
- High school diploma or equivalent
- CompTIA A Certification or equivalent experience desired
- Proven experience as IT Technician or relevant position
- In depth understanding of computer systems
- Good knowledge of internet security and data privacy principles
- Basic Microsoft Office Suite skills, with advanced Excel, Word, and PowerPoint
- Effective time management and organizational skills with a high level of attention to detail
- Able to work well under pressure in a fast-paced environment and exercise sound judgment and discretion
- Prioritize and manage multiple projects simultaneously in a timely manner with efficiency and accuracy
- Strong written, verbal, and interpersonal communication skills
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
