What are the responsibilities and job description for the IT Support Technician I position at EWTN Global Catholic Network?
IT Support Technician (Tier 1)
Full-time, onsite in Irondale (Birmingham), AL. Not remote-eligible.
HOW YOU WILL IMPACT THE BIG PICTURE:
As the IT Support Technician (Tier 1) you’ll be responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows 10, Windows 11, and latest Mac OS. By providing a single point of contact for end users to receive support and maintenance, you will directly improve quality of operating efficiencies for Network employees.
WHAT YOU WILL DO:
- Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 10 & 11, Office 2019/O365 and other authorized desktop applications and peripheral equipment.
- Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required.
- Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
- Use approved tools and methodologies to image, copy and configure systems for deployment.
- Familiarize and train end users on basic software, hardware, and peripheral device operation.
- Take ownership and responsibility of queries, issues, and problems (tickets) assigned.
- Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support.
ABOUT YOU:
- You have a minimum of 1-year experience with PC hardware and operating systems including installation, maintenance, and troubleshooting.
- You are physically able to handle equipment (ability to lift up to 50 lbs.).
- You have above average analytical, problem solving & technical skills.
- You possess strong interpersonal skills when exercising end-user assistance and demonstrate a passion for information services support.
- You hold an Associates’ degree in Computer Information Systems, Computer Science, or other relevant area.
PREFERRED QUALIFICATIONS:
- Demonstrated knowledge of the Catholic faith and affinity for EWTN’s mission.
- Ability to setup and support Macintosh Hardware/Software.
- Bachelor’s degree in Computer Information Systems or Computer Science preferred.
WHAT YOU’LL LOVE ABOUT WORKING HERE:
- We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN’s mission of sharing the Gospel with the world.
- Family-oriented working environment. We value the importance of family, and welcome you as an EWTN family member, not just an employee.
- Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.
- Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life insurance and Retirement Savings Plan.
- 11 Paid Holidays and generous Paid Time Off program.
- Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
- Ability to learn alongside legacy employees while bringing new ideas to the growing team!