What are the responsibilities and job description for the Office Manager Ace Handyman Services position at Ace Handyman Services Huntington Tri-State?
Office Manager Job Description Overview
Customer Service
· The Office Manager is the primary person to answer the phone, strictly following the Call Blueprint & StratFix
· Check email daily and respond in kind.
· Acts as the CSR/Scheduler booking work orders and maintaining the schedule.
· Adjust schedule as needed to accommodate job extensions.
· Handles customer service issues as they arise.
· Write thank you notes as a follow up to each work order.
· 11 Month Warranty Calls
Personnel
· Manages Craftsman/Apprentice time off requests and WebScheduler accommodations.
· Dispatch work orders at the end of each day.
· Payroll preparation.
· Place Craftsman/Apprentice ads for employment.
· Maintain employee records and communicate changes to PEO.
Operations
· Solve operational problems as they happen.
· Receives & checks in all work invoices.
· Exports invoices to Quickbooks & apply payments.
· Posts all receipts to Quickbooks.
· Reconcile company credit accounts monthly.
· A/P - Keeps track bills & schedules payments or prints checks for Owner to sign.
· A/R – Prepares invoices, follow up letters, and works with Green Flag Recovery for severely past due invoices. Authorizes & creates payment agreements on rare occasion necessary.
· Credit card reconciliation.
· Filing.
· Monitor & order office supplies & marketing supplies as needed.
· Prepare daily bank deposits.
· Enter marketing expense data into WebScheduler monthly.
· Assist with monthly staff meetings.
Marketing
· Face-to-Face networking (8-10 hours per week)
· Daily Social Media updates.
· Maintain Yodle/Centermark Dashboard including:
· Photo Upload
· Offers Tool Management
· Reviews Tool Management
· Design quarterly existing customer marketing piece.