Inside Sales and Office Coordinator

Job Summary

We are seeking a motivated and detail oriented Inside Sales and Office Coordinator with experience in handyman services and residential remodeling services to join our dynamic team. This role combines sales, scheduling, and office operations to ensure a seamless customer experience and efficient business processes. If you excel in multitasking, are highly organized, and enjoy working in a collaborative environment, we’d love to hear from you!

Key Responsibilities

Sales and Scheduling

- Professionally respond to incoming sales calls and follow up with online leads.
 - Offer accurate job estimates and close sales over the phone.
 - Create and maintain the handyman job schedule, ensuring efficiency and accuracy.
 - Adjust schedules as needed to accommodate changing priorities or unforeseen circumstances.
 - Conduct follow-up calls with customers to confirm satisfaction and gather feedback.
 - Work towards and achieve individual and team sales goals.

Office Operations

- Oversee and maintain office operations, including supply inventory and ordering.

- Support Handymen (Scheduling, Phone Sales, Buying Materials, paperwork, etc.) to ensure efficiency and quality on the jobs.  
 - Monitor and manage email correspondence and ensure timely responses.
 - Assist with bookkeeping tasks, such as invoicing, payment tracking, and reconciling accounts.
 - Organize and maintain digital and physical records to ensure accurate documentation.
 - Prepare and distribute weekly/monthly reports on sales, scheduling, and team performance.
 - Support onboarding and training of new team members as needed.
 - Collaborate with management to identify and implement process improvements.

Data Management and Collaboration

- Accurately enter customer and job information into CRM and sales software.
 - Utilize Microsoft Office, Teams, and other tools to manage workflows efficiently.
 - Work closely with our handyman team to ensure a smooth transition from sales to service delivery.
 - Communicate effectively to address any issues or changes in job requirements.

Basic Qualifications and Experience

- Proven track record of success in sales and customer service.
 - Knowledge and experience in sales for the construction and home repairs industry is a Plus.
 - Strong multitasking, organizational, and problem-solving skills, with the ability to adapt to changing situations.
 - Excellent communication and interpersonal skills, with a focus on professionalism and customer satisfaction.
 - Proficient in Microsoft Office, and Teams, and experience with multiple software platforms.
 Preferred:
   - Experience or knowledge in providing handyman services and renovation estimates.
   - Bilingual in Spanish.
   - Experience with Service Titan or similar dispatching software.
   - Basic bookkeeping or administrative experience.

Why Join Us?

- A supportive team environment where your contributions are valued.
 - Opportunities for professional growth and advancement.
 - Competitive salary with performance-based incentives.
 - The chance to play a key role in a growing company and make a direct impact on our success.