CSR/Dispatcher

PLEASE READ - if this description resonates with you to the last word, apply!

If you love people, love to help, and love to work hard and win, we would love to meet you!

Ace Handyman Services is an Ace Hardware company and a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations.

Our ownership group is growing - launching the Omaha location 5 years ago, our Lincoln location 3 years ago, and our third location in Des Moines, Iowa almost 2 years ago, we are looking for individuals looking for an opportunity to grow with a company - now is the time to join our work family!

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a high call volume and fast paced role, this person must thrive in a fast and busy environment! This position will also assist with most of the daily administrative tasks - warranty calls, data entry, customer follow up, etc..

Other tasks associated with this position:

• Building our team of craftsman - this would include facilitating screening calls, interviews, hiring, and orientations with new craftsmen.
• Potential networking opportunities to get the word out in the community about who we are and what we do!

This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

• Competitive pay ranging between at $18-$22/hr. depending upon experience.
• 401K plan
• Aflac accident plan/coverage
• Paid Vacation
• Performance bonuses
• Team Outings
• Cell phone reimbursement
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Specific qualifications for the role include:

• Comfortable with sales
• Extremely comfortable with technology - this is a very tech heavy job with multiple screen, systems and softwares.
• Strong customer service skills, and LOVES PHONE customer service.
• Excellent office management skills
• Solid typing skills
• Great multitasking and prioritization skills (this one is huge!)
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing, experience is a plus!
• Good leadership skills - can you coach, encourage, help and manage a team to accomplish a goal?
• Fun personality!

We use 3 words to describe the types of people we want on our team - HUMBLE, HUNGRY, and SMART.

Humble - you need to be coachable, able to take criticism with a good attitude and not be easily offended.

Hungry - you've got to want to jump on those phones and book as many jobs as possible, and do whatever it takes to move the business forward ( potential networking events, coaching the craftsmen, etc..). The name of the game is answering the phones and BOOKING JOBS!

Smart - this is more related to "people" smart or having a high EQ. Can you read people and communicate effectively to a wide range of people? Can you work well in a team and improve those around you?

If this is clicking, apply now and build a fun and rewarding career with an industry leader!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• No nights

Application Question(s):

• What makes you a good candidate for this position?
• Would you prefer to work in a position with weekly/monthly sales goals?
• We can receive 50 inbound phone calls a day, are you comfortable in a fast paced environment like this?
• Does it sound fun to talk to customers all day long? Do you get energy/excitement from talking and working with a variety of customers every day?
• Are you comfortable managing, coaching, and training employees?
• Are you completely comfortable with technology? This role heavily utilizes technology. You will be using multiple screens, softwares, and systems to operate the office effectively.
• Are you willing to attend networking events? These are held during work week hours. Typically being extraverted goes a long way here :)

Work Location: In person

Salary : $18 - $22