What are the responsibilities and job description for the Office Manager position at Ace Handyman Services?
Administrative professionals are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career?
We are opening a new satellite office location in South Portland and are looking for a full-time Office Manager who will be responsible for day-day customer service, scheduling, and administrative operations for the local service area (metro-Portland). The Office Manager will also have a hand shaping the growth of the field team and expansion.
Ace Handyman Services Southern Maine is a locally owned business, with affiliation with national Ace Handyman Services network (Ace Hardware); the most trusted and helpful hardware retailer. While affiliated, we are a small independant business with service locations in York County, metro-Portland, and Brunswick.
In this role you will field calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.
We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated business.
If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer :
- Monday-Friday : 8AM-5PM (with option for part-time / flex-time schedule)
- Competitive pay ranging from $25-$30 per hour
- Health insurance
- Vacation
- Performance bonuses
- Cell phone reimbursement
- Company credit card
- Flexible scheduling
- Advancement and growth opportunities
- Regular pay reviews
- Plus more!
- Respond to customer inquires (job leads) in a timely manner
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching & schedule management software
- Returning customers calls as needed and following up with past customers
- Performing paperwork and filing duties
- Assist in solving operational logistics to ensure a smooth customer journey
- High school diploma or GED
- 3-5 years of administrative assistant / scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and / or Marketing - a basic understanding of sales and marketing and the differences between the two, a plus
- QuickBooks Online or other accounting knowledge, a plus
- Customer-facing experience, a plus
Job Responsibilities
As an Office Manager, you will be responsible for inbound and outbound customer sales / education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include :
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. You must be able to work independently. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include :
Build fun and rewarding career with an industry leader!
Apply now!
Flexible work from home options available.
Compensation : $25.00 - $30.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Salary : $25 - $30
