What are the responsibilities and job description for the Customer Service Representative position at ACE Industrial Supply Inc?
Description:
Duties
As a CSR, your main duties include but are not limited to:
- Answering incoming phone calls
- Logging customer details and comments in our system
- Provide information and resolving issues in a professional and friendly manner
- Utilize customer feedback to identify opportunities for improvement and provide suggestions to management
- Make outbound customer follow up calls
- Communicate with customers through various channels (Phone, Email, Text)
- Taking customer payments and logging them in
Requirements:
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to prioritize tasks and manage multiple assignments simultaneously
- Ability to work independently and collaboratively within a team-oriented environment
- High level of integrity, professionalism, and confidentiality.
- Exceptional attention to detail
