General Manager (GM)

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing indoor pickleball franchise. Each club features between 8-16 courts in a climate-controlled environment. Using on-court technology for instant replay and live streaming to provide the ultimate pickleball playing experience. Our mission is to expand the sport of pickleball by inspiring new players and providing enthusiasts of all skill levels access to a welcoming community, optimal playing conditions, and opportunities for growth. Members of all ages and skill levels can visit the Ace Pickleball Club location to participate in a variety of activities including daily open play, clinics, leagues, tournaments, social and glow-in-the-dark events. The Ace Pickleball Club experience comes down to three simple words. Learn, Play. Compete.

The General Manager of APC must be driven, a great communicator, highly service orientated and bring flexibility, leadership and technical knowledge to the team. This person leads by example, fosters a culture of teamwork and can motivate that team. They inherently place value on knowing people’s names and making friends without trying. They build a community and foster an optional pickleball playing experience.

RESPONSIBILITIES

· Manage the day-to-day operations of the club

· Ensure members and guests receive exceptional service. Monitor feedback and determine the appropriate plan of action. This also includes oversight of membership cancellation trends

· Responsible for the selection, development, leadership and retention of Team Members

· Develop team schedules that align with the needs of the business during regular operating hours and to support events and programs

· Manage the Point of Sale system, adding and editing items, refining processes and using the reporting functionality to manage the business

· Ensure financial targets are met and proper accounting procedures are being followed

· Oversee local marketing, lead generation and member inquiry follow-ups

· Manage promotional emails and monthly newsletters for our members

· Organize and facilitate corporate events, lead communication on pricing and court availability

· Evaluate team facilitation of scheduled programming (Pickleball 101, waterfall tournaments, mixers)

· Support and troubleshoot all technology in the club, including Pickleball Software, PlaySight cameras, A/V, glow-in-dark systems, and Office 365 applications

· Ensure proper controls are in place to track revenue, payroll, inventories, and expenses

· Confirm a safe, clean, well-maintained facility. Manage regular cleaning, inspection and maintenance schedules. Follow required process for logging and reporting incidents. Perform or coordinate necessary maintenance.

QUALIFICATIONS

· Previous fitness, sport club or restaurant management experience

· Proven ability to bring new members into the facility

· Proactive approach to problem-solving with strong decision-making capability

· Ability to manage multiple projects and tasks simultaneously

· Excellent verbal and written communication skills

· Effectively builds strong relationships, leads and develops a team

· Detail oriented and highly organized

· Enthusiastic about pickleball and/or fitness

· Proven ability to manage multiple system (POS, CRM, etc), and AV technology

· Interested in growth within the company and open to travel

BENEFITS/PERKS

· Paid Time Off

· Medical Insurance

· Free club membership

· Discounts on Food & Beverage

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience:

• POS: 1 year (Required)
• Leadership: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Vernon Hills, IL 60061: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000