Customer Service Support

JOB REQUIREMENTS : Job Details Job Location Ocnwc - Oconomowoc, WI Position Type Full Time Job Shift 1st Shift Description JOB SUMMARY : Performs general customer service functions to assist in developing and maintaining customer relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES : Effectively gathers, reviews, and organizes all documentation or data related to new / existing orders. Accurately processes orders, RMA, credit memos, and miscellaneous charges within the ERP system in compliance with Ace Precision policies and procedures. Promptly and accurately manages order entry, acknowledgements, and metrics in both Customer Portals and Ace Precision ERP System. Downloads, manipulates, and updates Excel data sets to efficiently review and communicate forecast and order changes to both internal Ace Precision supply chain and Customer Portals or contacts. Streamlines order processing and improves customer service by identifying and working with others to implement enhancements to order management processes and tools. Quickly adapts to new customer requirements as it pertains to Customer portal use, order acknowledgement requirements, or contacts. Collaborates with sales, supply chain, and customer support teams to resolve order issues such as order status, parts availability, terms and conditions, contract compliance, or development. Understands customer contracts to identify opportunities to improve Ace Precision profitability and works with necessary contacts to execute. Diligently reviews customer scorecards, reconciles inaccuracies, and reports on internal metrics. Proceeds under general supervision. Maintains or exceeds production standards through efficient organization and planning. Demonstrates thorough knowledge of and conformity with Ace Precision Quality System work instruction requirements that govern Customer Service operations. Follows and complies with safety policies and procedures. Accurately completes all required documentation. Contributes to team efforts by assisting in areas as needed. Meets attendance policy requirements. SUPERVISORY RESPONSIBILITIES : The job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, if the Company can do so without undue hardship. EDUCATION AND EXPERIENCE : Associate\'s Degree in Business, Communications, Administrative Assistance, or related field, with two years of customer service experience, or equivalent combination of education and experience.... For full info follow application link.

• Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
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• APPLICATION INSTRUCTIONS : Apply Online : ipc.us / t / 7E2DFFE135CF4893 Other : If you are interested in working for Ace Precision and are qualified for one of our current job openings, we welcome you to apply! To qualify as an Applicant, you must complete our Employment Application online at www.aceprecision.com. On the Career Opportunities tab, click on the link to view our current job openings and a description of each open position. At the bottom of the job description that you are interested in applying for, click on the \"Apply On-line\" link. Applications will only be accepted for jobs that we currently have open. Unsolicited applications will not be accepted or kept on file for any reason. You must specify the job that you are applying for on the application, or your application will not be accepted. If you are interested in applying for more than one job opening and you feel you are qualified for another job, you must submit a separate application for each j b opening. You are also welcome to stop by one of our locations to complete an application in person. Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.