What are the responsibilities and job description for the Customer Service Representative position at Staffing Support Specialists?
JOB REQUIREMENTS : POSITION SUMMARY We are seeking a Customer Service Representative to join this growing organization! This exciting opportunity offers great growth potential and the chance to work closely with our diverse and innovative customer base. Ideal candidates will be highly motivated, demonstrate outstanding attention to detail, possess strong communication skills, and have prior experience in manufacturing. RESPONSIBILITIES Provide support to customers and sales team by answering questions, monitoring account activity, and processing documents related to sales orders. Responsible for entering data into spreadsheets, databases, and systems, ensuring validity of data, maintaining accurate and organized records. Communicate regular updates to customers regarding production, timeline, and delivery status. Address customer inquiries and concerns, working with sales and production, to reach resolution. Serve as backup to receptionist and other administrative team members. Provide administrative support to management including scheduling and coordinating meetings, assisting with business travel, and supporting communications needs, as requested. Perform all other responsibilities, as needed. QUALIFICATIONS & SKILLS At least three (3) years of experience in a customer support or administrative position. Prior experience in the Manufacturing industry is highly preferred. High attention to detail with strong organizational and problem-solving skills. Exceptional customer service and communication skills, both verbal and written. Demonstrated ability to build rapport with customers and internal team members. Ethical and trustworthy with high discretion while handling sensitive information. Proficient knowledge of Microsoft Office Suite and related software. WORK ARRANGEMENTS & SCHEDULE Full-time onsite position Typical hours are 8 : 00 am - 5 : 00 pm We are committed to a policy of equal opportunity for all employees. We seek to match you with opportunities that best match your skills and needs, and it is our policy to administer these activities in a manner which does not discriminate against or give preference to any person because of race, color, religion, age, sex, national origin, disability, ancestry, sexual orientation, military service, marital status, arrest or conviction record, or any other discriminatory basis prohibited by state or federal law. All employees are required to have a proof of identity and authorization to work.
- APPLICATION INSTRUCTIONS : Apply Online : ipc.us / t / B3E0D0C0280E4EC6 Call For Appointment : 262.673.0698 - immediate phone interviews available This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.
