The GREAT STATE TEAM is seeking a Healthcare Customer Service Representative to work on-site at our clients office in Menomonee Falls, WI. As a Healthcare Customer Service Representative you would act directly in clients' names to provide information to patient / account holders, resolve billing and payment issues, process financial assistance applications, and collect payment in order to support client and public alike. The On-Site Healthcare Customer Service Representative works on-site at the client office, having face to face contact with patients and clients, using the telephone and company computer systems and client software to accomplish their daily tasks.
- Veterans and Military Spouses Encouraged to Apply
Primary Duties and Responsibilities :
Makes and answers calls in the name of the client in order to resolve billing and payment issues utilizing establish work queues and call pools as necessaryHas face to face contact with patients in order to resolve billing and payment issues, and answering questions regarding the financial assistance processResponds to requests for information by patient / account holders in a professional, thorough, explainable mannerActs to gain payment or arrangement of payment on behalf of the client as appropriateFollows client-specific protocols and policies when carrying out dutiesInvestigates and responds to client enquiries as neededEnters and monitors payment arrangementsEnters and updates data and dispositions regarding patient accounts accurately and on a timely basisSends and processes correspondence in a complete, accurate and timely mannerAdhere to all FDCPA, FCRA, HIPPA and other applicable lawsAdhere to SCSI policies and procedures, including those outlined in the Employee Handbook, Training Manual, and as directed by Training and ManagementParticipate in training, department and company meetings as requiredVerifies balances and other patient account data with clients as neededHandles client and account holder correspondence with accuracy, timeliness and according to protocolTroubleshoots and resolves accounts in assigned dispositions, i.e. 3REV, 3NEW, 3RMI, 3FQA, etc.Clearly communicate with management regarding problems and opportunities for resolution on a timely basisRepresents State Collection Service, Inc. its internal and external customers, and fellow employees in a professional manner with dignity and respectUtilizes company and client information systems successfully to gain results as a part of daily dutiesEvaluates accounts for charity programs or long-term payment arrangementsPre-qualifies patients for financial assistanceAdditional Duties and Responsibilities :
Completes special projects or other work duties as assignedParticipates in the resolution of client issues and nonconformities as neededWill assist others within the department as requestedRepresents SCSI via professional and ethical standards of work, and communication consistent with the mission and management policies of the companyEnsures all activities are within company quality and compliance standards, as well as client-specific protocolsQualifications, Skills, and Experience :
1 years experience working in Health Care, Insurance, Call Center, or Customer Service functions where contact with the public was a part of daily dutiesKnowledge / experience of medical terminology, patient billing, healthcare insurance and / or healthcare administration preferredPersonal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboardingAbility to enter and update data on company and client systems in an accurate, timely mannerAbility to work successfully in a fast-paced, deadline-oriented environmentStrong organization skills. The ability to work on multiple tasks simultaneouslyDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresAbility to work successfully and cooperatively within a team-based environmentArticulate written and verbal communication skillsFocus upon customer service and deliverablesSignificant attention to detailBilingual candidates will provide additional support for bilingual callsWage :
17.00 / hr bonusWe Offer a Comprehensive Benefits Package :
Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w / employer match, and HSA / Flexible spending accountsPaid time off starting at 90 days and annual profit sharing7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor DayFamily Friendly EventsWellness Programs / Gym ReimbursementAll necessary equipment and technical support providedBenefits eligibility is dependent upon FTE Status and PositionAll offers of employment are contingent upon successful completion of a criminal background check and references.Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Salary : $17
