Team Supervisor

Lead, train and supervise a team of maintenance technicians, coordinators, and contractors. Oversee the day-to-day operations of maintenance for managed and non-managed properties. Ensure that all tasks are executed efficiently while following proper procedures.

Principal Duties/Responsibilities

• Prioritize, schedule and assign work orders based on urgency, skill set and importance
• Review the open work order report and inspection tracking report daily
• Cross check work orders and timecards daily
• Review each completed work order before turning it into billing. Confirm: before and after photos, receipts, description of work completed and billing rates
• Communicate additional work/bids needed to property owners. Follow up for approval
• Coordinate vendors as needed if unable to complete in house
• Ensure that staff are properly equipped with tools, materials, and knowledge to perform their duties
• Create and oversee training schedule for technicians
• Obtain bids as requested by the management team for turns and manage the turn project from scheduling to completion keeping the property owner informed with status updates
• Work closely with the maintenance coordinators and property manager on escalated issues and larger projects
• Review and summarize timecards at the end of each pay period and submit to HR
• Research and implement technology enhancement as needed
• Acquire new vendors and foster current vendor relationships.
• Conduct regular performance evaluations and provide coaching or correction action as needed to foster staff retention
• Oversee maintenance operations and best practices
• Ensure availability to staff by providing consistent support, guidance, and resources.
• Participate in the emergency on-call rotation
• Manage the office and technician on-call schedule
• Respond promptly to maintenance requests and emergencies
• Check and respond to emails promptly throughout the day
• Check and respond to voicemails promptly throughout the day

Leadership

• Develop and grow the maintenance team
• Develop strong working relationships with vendors, technicians and coordinators

Business Metrics

• Collect and analyze departmental data, such as open, pending, and closed work orders, categories of work orders, completion time, and use of technicians versus vendors.
• Meet/exceed individual and departmental maintenance profit goals

Education/Experience Requirements

• Strong critical thinking skills
• Proficient in digital tools (project management tools and communication platforms)
• Ability to learn new technologies quickly
• Adaptability to digital trends
• Understanding how to use technology to automate tasks, streamline workflows and increase overall efficiency
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to work collaboratively with team members, residents and vendors
• Customer service oriented
• Problem-solving ability and proactive attitude
• Organization
• Ability to multi-task/manage multiple projects
• Knowledge of & ability to follow procedures

This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent’s supervisor.

PAY IS NEGOTIABLE AND BASED ON EXPERIENCE