Wrap Shop Office Assistant

Position Overview

The purpose of this role is to work directly with the General Manager to manage schedules and communications. This role will be responsible for overseeing all customer contact and job flow in our office. To exceed in this role you must have knowledge about vehicles and graphic design, along with experience with customers. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Google, Microsoft office and other applications. Pay is negotiable based on skillsets and experience. This is a critical role, dedicated to ensure a smooth running process for our Leadership, Sales and Operations. This is a highly strategic position, where tasks and routines will transition quickly and strong versatility is a must.

Responsibilities (tasks associated with this role)

• Greet, assist, and direct guests, employees and clients
• Direct assistant to general manager
• Answer phone calls/emails and redirect them when necessary
• Create sales leads, jobs, customers and update existing jobs in client management software (Shopvox)
• Check in all vehicles that are dropped off by clients
• Assist with the scheduling of client jobs for production and installation
• Assists with creation of employee schedules and daily tasks
• Develop and maintain a filing system
• Develop and maintain a sales follow up system
• Create a streamlined process for incoming projects & get them through the office
• Knowing the different sign products that we could offer
• Knowing the differences in the materials used to wrap cars
• Knowing the fundamentals of graphic design and what is needed for the team
• Check in all product inventory upon receipt
• Assist with social media posts & marketing
• Any other administrative duties as assigned
• Assist general manager with creation of systems to streamline processes

Requirements (and expected proficiencies to excel in this role)

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Passion for exceptional customer service
• Vehicle Knowledge - knowing the differences in vehicle makes/models etc.
• Graphic Design or Sign Knowledge - be able to navigate the proper wording needed to acquire the right assets and information in the sign industry.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Service Orientation - Actively looking for ways to help people.
• Time management - the process of organizing and planning how to divide your time between different activities
• Attention to detail - ability to efficiently allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
• Excellent computer skills - must be proficient in Google, Gmail, Calendar, Excel, Microsoft Office & any additional is a plus

Required Experience

• High school diploma or equivalency
• Highly organized and able to multitask
• Self-driven and proactive nature
• Familiarity with email, internet, Apple OS, Google Apps
• Excellent written and oral communication skills required
• Passion for exceptional customer service
• 2 (minimum) years of Customer Service experience
• Microsoft Office: 5 years (Required)
• Customer service: 5 years (Required)
• Microsoft Excel: 3 years (Required)

Preferred Experience

• Sign/graphics shop experience preferred Knowledge in graphic design
• Bachelor’s in Business
• Previous manager’s assistant experience

Metrics (Expected Results)

• Maintain an organized calendar, with no overlap in appointments.
• Stay on top of all customer quotes, designs, and installations pending, without miss or lost contact
• Completed tasks and projects with a high level of efficiency, accuracy, and confidentiality.
• Ensure all of the Company’s Main email inquiries are responded to by the end of the day each day and checked 3 times (morning, afternoon, evening) throughout the day.

Job Type: Looking for Full OR Part Time

Pay: $15.50 - $20.00 per hour

Expected hours: 20 OR 40 per week

Schedule: Monday to Friday

Job Types: Full-time, Part-time

Pay: $15.50 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $16 - $20