What are the responsibilities and job description for the Help Desk / Junior Systems Admin position at ACES, Incorporated?
Job Title :
Help Desk / Junior Systems Admin
Overview :
EverWatch is seeking a motivated Junior System / Helpdesk Administrator to join an established Information Technology team in a fast paced, growing company environment. The Junior SA / Helpdesk Administrators primary responsibility will be to provide helpdesk services for our end-users and assist in other IT department initiatives. This individual will also be responsible for managing several information systems, and helping the IT team with server and application management. A strong security sense is required for this position, as well as a 'jack of all trades' mentality, in order to tackle the many unique obstacles present in the environment. This position is currently hybrid with three days per week in our Annapolis Junction office and occasionally a day or two in our Reston office, as needed.
Everwatch is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.
Responsibilities :
Primary point of contact for all incoming helpdesk tickets, including tracking and resolution of issues for end users.
Escalate helpdesk tickets that require tier 2 / 3, manager, or Director involvement.
Configure, ship, and track all new hire equipment for onboarding new employees and ensure proper collection of assets upon employee departures; maintain inventory of all employee-issued assets for the Annapolis Junction office.
Support for the companys Cloud platform maintaining user access credentials.
Support for specific systems, related software deployments, or IT projects as needed
Provide any additional operational support that the company deems necessary.
Maintain all IT office supplies and related inventory; manage inventory and supply ordering as needed
Troubleshooting for hardware or software on computers, printers, phones, televisions, and conferencing equipment
Qualifications :
Hybrid work structure : 3 days in office / 2 days remote, subject to change as needed
Self-motivated individual who shows initiative and jumps in to get involved in projects when needed and is comfortable operating with little or no supervision but also works well in a team focused environment
Exemplary Customer Service Skills
Familiarity and experience with O365 and Admin Center
Understanding of Active Directory, Symantec
Experience with laptop / desktop provisioning and configuration
Ability to communicate effectively both written and verbal
Ability to demonstrate good judgement in times of competing responsibilities or ambiguity
Ability to troubleshoot effectively and solve issues efficiently
Collaborates and communicates well with colleagues and internal clients
Demonstrated interest in learning new skills and technologies
Clearance Level : No clearance
Job Locations :
US-MD-Annapolis Junction
Skills :
Administrative, MS Office 365, DOD 8570, CI / CD
