Client Intake Specialist - Fast Track

Description

Job Title: Client Intake Specialist - Aetna

Location: Remote

Pay Rate: $19.00-$22.00 (dependent on experience)

About ACES:

ACES is a rapidly growing autism services company dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs. We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan.

ACES’ distinguished care is grounded in an industry-leading model of behavioral artistry which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence. At 30 locations, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States. We are committed to attracting and cultivating the very best team members who embody ACES’ values and culture and are passionate about our work. For more information, visit http://www.acesaba.com.

JOB SUMMARY:

The Client Intake Specliast is primarily responsible for the onboarding of prospective Aetna clients and assistance in the steps resulting in them ultimately receiving service with ACES. Additional high-level responsibilities may include requesting recurring service authorizations to ensure continuity of care as well and assisting with coverage changes of existing clients

ESSENTIAL JOB RESPONSIBILITIES:

Working under the supervision of the Director of Client Onboarding and Assessments, essential job responsibilities include, but are not limited to:

· Provide “white-glove” customer service as the primary point of contact for families getting ABA services started

· Play a key role in meeting Aetna KPIs

· Validate member ABA benefits and seek service authorizations in a timely manner

· Collaborate cross departmentally, to maintain client’s ABA authorization is ongoing

· Manage all aspects of client onboarding through first treatment authorization

· Analyze and report on data for Aetna specific Key Performance Indicators

The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion.

Qualifications

REQUIRED QUALIFICATIONS:

· Ability to problem solve and work independently with only general supervision

· Attention to detail

· Proficiency with MS Office, word processing, spreadsheets, Internet software, E-mail, Database software, project management software

· Highly organized

· Data analysis

· Attend annual or bi-annual Aetna facing meetings with other stakeholders

· Professional, positive attitude and appearance

· Excellent communication skills

· Previous Insurance knowledge

· Previous customer service experience

· Previous sales experience

· Bilingual (Spanish speaking) a plus

· Develop strong working knowledge of contracts and carved out insurance plans to help educate clinical teammates on requirements

· 2-4 years of insurance and authorization procurement experience preferred

· Exposure to behavioral health/ABA field(s) preferred but not required

· Coordinate the onboarding process for new clients, including collecting necessary intake information and required documentation.

· Coordinate and facilitate the client assessments and develop client profiles to support clinical Team

· Collaborate with multiple, cross functional departments

· Liaise with clients and their families to address any inquiries, provide necessary information, and facilitate a smooth transition into services.

PHYSICAL REQUIREMENTS:

· Ability to exert up to 10 pounds of force and lift/move up to 15 pounds

· May include, without limitation, the following physical demands: sitting, typing and viewing a screen(s) for long periods of time

Benefits & Perks:

ACES knows what it takes to deliver the highest level of care for our clients, and we believe our team deserves to experience that care as well. We offer a robust benefit package, including health, vision and dental benefits, paid vacation/sick time, retirement options, pet insurance, and more, including:

· Competitive salary and benefits package.

· Opportunities for professional growth and development.

· A supportive and collaborative work environment.

· The chance to make a meaningful impact in the lives of individuals with autism and related developmental disorders.

Additional Information:

ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. We embrace diversity and encourage you to apply!

To find out more about how ACES uses employee data for business purposes, see our Employee Privacy Policy. (https://www.acesaba.com/employees-privacy-policy/)

If you are having any issues with submitting your application, please reach out to us directly at careers@acesaba.com.

Salary : $19 - $22