What are the responsibilities and job description for the Loss Prevention Officer position at ACFCU?
We are looking for a Loss Prevention Officer to support the Loss Prevention Manager in the Member Services and Collections Department. The role involves maintaining records for the Safety Deposit Area, helping achieve department goals, and minimizing operational losses. Assist with planning and organizing department activities.
Responsibilities
- Assist members with transactions, inquiries, wire transfers, account changes, and research.
- Represent the company in court, assist with risk analysis, and provide reporting to management.
- Resolve member disputes, advise on loan repayment, and manage safety deposit box access.
- Oversee delinquent accounts, close overdrawn accounts, and maintain records.
- Manage safety deposit box records and assist IT with yearly notices.
- Respond to member inquiries via phone and in person.
- Process member service requests, loans, new accounts, and printouts.
- Verify account balances, submit to appropriate agencies, and monitor accounts.
- Keep the Manager informed of unusual occurrences and follow applicable laws.
- Maintain confidentiality and adhere to ACFCU policies and procedures.
- Backup duties for other department employees and perform additional tasks as assigned.
Requirements:
- Strong interpersonal and communication skills (both verbal and written)
- Proficient in Microsoft Office Suite or similar software.
- Strong analytical and problem-solving skills and organizational skills
Apply today to be part of a dynamic team and help contribute to ACFCU's vision of Be THE Financial Solution.
ACFCU is an Equal Opportunity Employer (EOE).
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
