Assistant General Manager Marriott Hotels

Are you an experienced Hotel leader with a passion for the hospitality industry? We are seeking a dynamic and results-driven individual to join our team as Assistant Hotel General Manager in beautiful Ocala, FL!

Responsibilities:

• Support hotel operations, including guest services, sales, maintenance, housekeeping, laundry, and food & beverage.
• Provide shift coverage as needed.
• Monitor and uphold procedures for control of supplies, keys, money, credit, and account access.
• Perform property walks and inspections daily to ensure every space is safe, welcoming and guest-ready.
• Teach and uphold all brand standards.
• Remain up to date and implement brand standard changes.
• Complete corporate training and become certified to train those as required.
• Support and guide all front-line associates in all aspects of their roles.
• Understand and be able to perform any role in the hotel.
• Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication.
• Enforce policies, contribute to SOP checklists to support day-to-day operations.
• Embody the ideals of authentic hospitality to ensure guest satisfaction and a fun and welcoming work environment for all colleagues.
• Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction.
• Address all guest complaints and reviews.
• Promote and cultivate relationships with guests and potential clients.
• Assist in sales efforts.
• Assess all ongoing maintenance tasks daily.
• Maintain legal standards in occupational, health, fire, safety, food, lodging, and human trafficking.
• Meet all corporate deadlines.
• Maintain highly organized and efficient workspaces.
• Assist in HR functions, including training, employee development, and performance management.
• Lead meetings.
• Foster a positive work environment through team building activities and one-on-one check-ins with staff.
• Optimize resource utilization and manage inventory.
• Manage basic IT, network, server, voice, PMS, and mission-critical services.
• Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments.
• Stay current on industry trends, attend trade shows/conferences, and pursue continuing education.
• Make recommendations and implement any changes needed to meet and exceed company objectives.

Qualification Standards:

• Previous Marriott experience
• College degree or equivalent work experience.
• Minimum 2 years of hotel experience, with 1 year in a supervisory or management role.
• Expert knowledge in hotel technology, software, management, and inventory management.
• Excellent communication and organizational skills.
• Knowledge of personnel/HR management.

Physical Requirements:

The role involves sitting, standing, walking, visual acuity, and manual tasks both indoors and outdoors.

Candidate must have the ability to work flexible hours, including nights, weekends, and holidays.

Language:

Proficient in English, both written and verbal. Bi-lingual preferred.

Work Environment:

Moderate noise level in indoor and outdoor settings typical of the hospitality industry.

Other Qualifications:

Successful candidates must pass a comprehensive background and drug screening.

We are an equal opportunity employer.

If you are a motivated leader with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity. Marriott is a perfect place to let your skills and dedication to AUTHENTIC HOSPITALITY shine brightly.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Marriott: 3 years (Preferred)
• Hotel management: 2 years (Preferred)
• Hotel experience: 5 years (Preferred)

Ability to Relocate:

• Ocala, FL 34474: Relocate before starting work (Required)

Work Location: In person