Front Desk Supervisor at Courtyard by Marriott Hotel Ocala, FL

About Us:

Courtyard by Marriott in beautiful Ocala, Florida is dedicated to providing exceptional hospitality and creating unforgettable guest experiences. If you're passionate about guest service and want to be part of a dynamic team, we invite you to join us as a Front Desk Agent Supervisor.

Position Overview:

As a Front Desk Supervisor you will lead a team of professionals in providing exceptional service, ensuring they receive a warm welcome and comfortable accommodations throughout their stay. You will play a crucial role in creating a positive environment for staff and guests alike!

Responsibilities

• Provide shift coverage
• Assist GM in leading team meetings
• Collaborate with leadership to carry out action plans to improve guest experience and lead team initiatives
• Be a front of house role model
• Train new hires
• Maximize usage of company tools and systems
• Crosscheck billing instructions and data entry
• Lead loyalty enrollments
• Develop a culture of service "above and beyond"
• Perform check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Monitor chats and messaging systems to ensure guests are given authentic and personalized hospitality
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Assist sales teams with group blocks and assignments
• Inspect rooms and common areas, and enforce rules
• Confirm group reservations and arrange personalized services
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Cross-train other positions including bistro, banquets, and night audit where required
• Follow industry trends, market activities, and pursue continuous learning
• Assist GM with special projects and assignments

Qualifications:

• Expert level knowledge of the Fosse PMS system.
• Experience with the Marriott Brand training and programs.
• Supervisory or team leadership skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for providing exceptional service.
• Strong problem-solving abilities and attention to detail.
• Organizational skills.
• Desire to learn and grow.
• Ability to work in a fast-paced environment.
• Flexible schedule, ability to work holidays, nights and weekends.

Benefits:

• Competitive pay.
• Employee discounts on hotel stays within the brand.
• PTO
• Time and a half Holiday Pay.
• Training and development opportunities.
• Opportunities for growth within the Hotel Industry.
• Friendly and supportive team environment.

How to Apply:

If you are a dedicated individual with a passion for hospitality and a commitment to excellence, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position and become part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekends as needed

Application Question(s):

• Do you have working knowledge of Marriott's Fosse PMS? If yes, describe:

Education:

• High school or equivalent (Preferred)

Experience:

• Supervisor: 1 year (Preferred)
• Hotel experience: 1 year (Required)
• Marriott: 1 year (Preferred)

Ability to Commute:

• Ocala, FL 34474 (Required)

Ability to Relocate:

• Ocala, FL 34474: Relocate before starting work (Required)

Work Location: In person

Salary : $15