Conference Center and Facilities Director

Job Title :

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Conference Center and Facilities Director

Department :

Department of Finance and Administration

FLSA Status : Exempt

Reports to :

Senior Director, Finance and Operations

The following describes the various aspects of the designated job. Some or all these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME.

Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).

JOB OVERVIEW

The Conference Center and Facilities Director will be responsible for overseeing the daily operations of the ACGME Conference Center, ensuring the smooth execution of events, and maintaining a high standard of facility management. This role requires a proactive leader who can manage staff members effectively, coordinate various events, and ensure compliance with all safety and regulatory standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Operations Management : Direct and oversee the daily operations of the Conference Center, ensuring all facilities are prepared and maintained to host events of varying sizes and types.
• Staff Management : Train, supervise, develop, and evaluate a team of staff members, fostering a positive and efficient work environment, and managing shifts based on the meeting / event schedule.
• Event Technology Management : Ensure seamless integration and operation of event booking technology for all events, to include verifying the accuracy of information, as well as providing training and support to team members and meeting organizers to maximize efficiency and effectiveness.
• Senior Management Liaison : Serve as the key contact for Senior Management, ensuring the success of meeting and catering operations by integrating continuous feedback to enhance processes and team training; align Meeting Services with organizational objectives to drive excellence and efficiency.
• Event Management : Direct meeting and catering staff members’ collaboration with internal meeting organizers to ensure seamless planning and execution of successful events, addressing all details and meeting expectations; lead biweekly meetings with meeting organizers to deliver Conference Center updates, respond to inquiries, and collect feedback.
• Conference Center Facility Maintenance : Ensure the Conference Center is well-maintained, coordinating with Facilities Manager to uphold safety and cleanliness standards.
• Travel Management : Lead the strategic direction and management of hotel contract negotiations and bookings; ensure compliance with travel policies while overseeing enterprise risk management; align all activities with organizational goals, maintaining the highest standards of efficiency and traveler safety; conduct monthly travel meetings focused on advisories, policy compliance, and risk management strategies.
• Safety and Compliance : Ensure all operations comply with health, safety, and regulatory requirements; conduct regular safety audits and implement corrective actions as necessary.
• Budget Management : Develop and manage budgets for facility supplies, ensuring the Conference Center is well stocked and meets the needs of event attendees.
• Vendor Relations : Establish and maintain relationships with external vendors and service providers to ensure quality service delivery.
• Reporting : Develop and deliver comprehensive reports to Senior Management, detailing Conference Center utilization, event success, and team performance; conduct and analyze regular satisfaction surveys to drive improvements and strategic decision-making.
• Conference Center Support : Provide on-site catering and meeting support.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

Supervises, directs, and evaluates assigned staff members. Supervisory functions include : making hiring and termination decisions; prioritizing assignments and directing work; developing and overseeing employee work schedules and approving time away from work; providing and / or facilitating employee training and development; approving / processing employee concerns and problems and counseling or disciplining as appropriate; completing employee performance appraisals; determining or making recommendations regarding new hire salaries and salary changes; and acting as the liaison between employees and Management.

QUALIFICATIONS

Minimum

Preferred

REQUIRED KNOWLEDGE, SKILL SETS, AND ABILITIES

WORK ENVIRONMENT / CONDITIONS

The ACGME is an Equal Opportunity / Affirmative Action / Pro Disabled and Veteran Employer. The ACGME welcomes differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity, or expression status. All applicants who share this goal are encouraged to apply.

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