The Opportunity
Achieve Atlanta is seeking a solutionsoriented Manager Systems to manage the ongoing development and operations of our Salesforce platform in close collaboration and partnership with our current Senior Manager Systems. This key role entails executing on daytoday configuration support maintenance and improvement of our platform. The Manager Systems will work handson and closely with subject matter experts from each operational and programmatic team to identify develop and deploy best practices including the creation of scalable custom solutions and automations enduser trainings and ensuring data integrity both programmatically and declaratively. This role will report to the Senior Director Systems & Operations.
Primary Responsibilities
System Administration :
- Serve as the technology lead in daytoday management of the organizations Salesforce platform specifically overseeing :
Sales & Service Cloud (with NPSP)
Experience CloudMarketing Cloud Account Engagement (formerly Pardot)Design and develop reports dashboards and processes to continuously monitor and improve data quality and system integrityCollaborate with stakeholders to perform data imports exports and updates with a commitment to maintaining highquality dataProactively identify diagnose and resolve user issues and systems challenges providing timely handson support and assistance to endusersDesign build and maintain new and existing automations within Salesforce to streamline processes and improve operational efficiency with Flows and custom APEXSystem Refinement and :
Partner on the and refinement of the existing product roadmap to ensure resources are best deployed to achieve the organizations strategic goals and prioritiesTranslate organizational goals into actionable Salesforce solutions that drive measurable resultsCollaborate with internal and external users to ensure the platforms design and functionality drive productivity and deliver meaningful valueIdentify risks and areas for improvement by managing a typical software development lifecycle (SDLC) that leads to successful implementation and adoption of new processes and functionalityStay ahead of Salesforce advancements continually exploring opportunities to enhance the platforms capabilities based on user feedback and evolving needsSystem Partnership and Engagement :
Develop and implement training for endusers and assist endusers with best practicesCreate user and system documentation and maintain ongoing documentation processes as business needs evolve or features are addedProvide tailored support to Scholarship Operations ensuring alignment with organizational goals and advancing shared prioritiesQualifications : The Profile
The Manager Systems will be a solutions and systemsoriented team player who embodies exceptional data management and technical skills and will be thoroughly committed to Achieve Atlantas vision mission and core values. Additionally they will be a selfsufficient professional with strong sense of prioritization problemsolving abilities and exceptional organizational skills.
Education Experience & Knowledge
Bachelors degree in a related field advanced degree (preferred)Major in Computer Science / Computer Information Systems or similar (preferred)Minimum three years of professional work experience in related technical and / or data systems field with strong track record of successHighly proficient with Salesforce Clouds Sales & Service Cloud (required) Experience Cloud (preferred) and Marketing Cloud Account Engagement (preferred)Required Salesforce Certifications : Administrator or Platform App Builder
Preferred Salesforce Certifications : Advanced Administrator Platform Developer I or any Consultant / Specialistlevel certificationsExperience with APEX Java and / or PythonExperience with Agile developmentExperience with Salesforce connected tools like DemandTools FormAssembly and Tableau (preferred)Experience in training endusers and creating user and system documentation for successful adoption and ongoing support (preferred)Skills & Abilities
Project Management and :
Capable of developing and executing process plans to meet goals and manage risks and prioritizing tasks effectively to meet deadlines and deliverablesIdentifies risks and areas for improvement develops prioritization processes and successfully implements and adopts new processesProactively recognizes important trends that can impact processes and program workAnalytical and ProblemSolving :
Exhibits strong technical aptitude and problemsolving skills for troubleshooting user issues and ensuring data integrityDisplays exceptional attention to detail ensuring accuracy and reliability in data analysis and reportingCustomer Focus and Relationship Management :
Builds and sustains effective longterm relationships fostering a collaborative working environment with stakeholders and colleaguesFocuses on doing whats right for stakeholders and colleaguesDisplays exceptional relationship management skills for effective management of external partnershipsCommunication :
Demonstrates exceptional resource management and prioritization skills enabling effective collaboration and communication across all levels of the organizationExhibits excellent communication skills both verbal and written with the ability to effectively convey complex information to various stakeholdersDemonstrates an empathetic nature acknowledging and honoring all peoples humanityApproaches working and learning with humilityAgility Adaptability and Autonomy :
Works effectively in an agile environment requiring new perspectives and creative technical and nontechnical approaches with multiple competing deadlinesShows comfort with ambiguity and the ability to complete tasks with minimal oversightAdapts to and flexibly accommodates changing business needsTechnical :
High proficiency with ExcelProficient in automation tools (e.g. Salesforce Flows Excel Marcos APEX Triggers etc.Additional Information :
Organizational Competencies
Mission and Values Driven : Understands how job contributes to the greater mission of AATL; operates within the core values; supports and performs responsibilities with Mission and Vision in mind.
Emotional Intelligence : Demonstrates awareness of ones own and others emotions attitudes biases belief systems strengths and limitations to adjust behavior and thus manage interactions successfully and create a psychologically safe workplace.
Strategic Approach : Understands and processes complex information for use in longterm planning and .
Partnership : Works collaboratively across internal and external boundaries to build relationships and achieve common goals.
Growth and Development : Actively seeks to improve skills and knowledge to meet the organizations vision and commitments to fulfill current job responsibilities and prepare for future career goals and opportunities.
Leading : Takes personal accountability for the organizations success.
Organizational Culture
Achieve Atlanta is a valuedriven organization grounded in principles that guide everything we do.
Unwavering Belief : A steadfast confidence in our students is the inspiration and fuel for everything we do. Their dreams are the foundation for our work.Champion for Students : We back our belief in students by acknowledging historical inequities breaking down systemic barriers earning students trust and building their agency to become their own champions.Expectation of Excellence : We foster a culture of excellence through consistent effort tenacity and integrity resulting in work we can stand behind. It is the standard we set for ourselves and the example we model for our students and community.Intentional Collaboration : We cannot achieve our vision alone. We deliberately work together internally and build strategic partnerships externally to identify and accomplish shared goals in changing environments.Continuous Improvement : We are constantly learning remaining curious and reflecting on our systems processes and outcomes to meet our mission. We encourage critical analysis of our work to make thoughtful adjustments innovate and take risks to create solutions.Salary and Benefits
This is a fulltime position offering a competitive salary and comprehensive health dental and retirement benefits.Anticipated salary range : $60000 $74000Location
Achieve Atlanta currently operates a hybrid model for all staff. Team members work in the office at our downtown Atlanta location for at least two days each week to allow for collaboration and inperson connections. Team members have the flexibility to work the remaining three days from the office home or another location.Achieve Atlanta is an equal opportunity employer and makes employment decisions on the basis of qualifications. Achieve Atlanta policy prohibits unlawful discrimination in any employment decision based on pregnancy childbirth or related medical conditions race religious creed color national origin or ancestry physical or mental disability medical condition marital status age sexual orientation or any other basis protected by federal state or local law or ordinance or regulation.
Remote Work : Employment Type :
Fulltime
Key Skills
ABAP,Information Technology Sales,Investment Management,Landscape,Maintenance,Clinical
Experience : years
Vacancy : 1
Salary : $60,000 - $74,000
