What are the responsibilities and job description for the Junior Dedicated Advisor position at ACHIEVE TEST PREP?
Job Description
About Achieve Test Prep
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the most significant impact is the nursing profession.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the cornerstone of our culture.
NOTICE : It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Summary
As a Junior Dedicated Advisor at Achieve Test Prep, you form part of the first point of contact grouping for the organization. This is a critical resource for the organization. You set the tone for the majority of the interactions we have with our clients. Your ability to de-escalate difficult situations and add value to all inbound contacts drastically improves our overall ability to deliver consistently high customer satisfaction ratings. Ultimately all clients that you make contact with, whether via a phone call, chat, sms, or email, need to feel that you have their best interest at heart and that you will either resolve their problem or connect them to the best possible resource to address their concern.
Roles & Responsibilities
Customer Relationship Management
- Understand and have a deep knowledge of each of your clients by building professional rapport
- Handling incoming calls by addressing client concerns within set parameters and transferring calls to other departments when required
- Handle chat inquiries following set company guideline
- Guiding and addressing the client on various aspects related to general account questions, course registration, tutoring schedules and more
- Update our internal databases with information about technical issues and useful discussions with customers
Financial Commitments
Knowledge Enhancement
Commitment to Continuous Improvement
Requirements
Requirements and skills
Benefits
Job Details
Type : Full-Time
Schedule : Flexible 8 hour shift overlapping during the 8am - 9pm EST workday
Remote : 100% Online
NOTICE : It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
