What are the responsibilities and job description for the Customer Care Specialist position at ACI Inc?
We specializes in all things Customer Engagement, Sales, and Marketing. For years, we have worked with some of the best and brightest in the telecommunications field and we are hopeful for many years to come in our partnership. Through our unique, hands-on approach, we have been able to drive our clients’ growth and exceed their expectations time and time again. As the year is coming to a close, we are looking to finish out this last quarter strong in order to set ourselves up for success in the new year. That is why we are currently looking for an individual who is motivated to join our team as the Customer Care Specialist.
Responsibilities of the Customer Care Specialist:
- Work directly with client customers and assist with answering questions, explaining product features and benefits, and close sales
- Provide an exceptional customer experience and follow all client compliance guidelines when working with customers
- Have a full understanding of daily and quarterly sales goals
- Master all product knowledge and be able to cross sell different products and services
- Work seamlessly with the Customer Service team and trade tips in order to improve as a whole
Requirements of the Customer Care Specialist:
- A high school degree Bachelor’s degree in Business Management, Economics, or other related field is preferred, but not required
- A minimum of 1-2 years of experience working in any customer service related position
- A desire to learn and take on new challenges
- The ability to communicate well both internally and externally
- Possessing a competitive spirit and a drive to grow is a plus
We value giving each and every one of our employees the equal opportunity to grow within our company. Through thorough training and development, we are looking for our Customer Care Specialist to master the initial responsibilities of the role and then receive further coaching to be able to take on roles of leadership and management.
If you feel you are a great fit for ourCustomer Care Specialist position, submit your resume and our Human Resources team will contact you!
Salary : $42,000 - $48,000
